The information in this article applies to:
Microsoft Word 2000

SYMPTOMS
When you attempt to start Microsoft Word, you may receive an error message similar to one of the following:

Winword.exe has generated errors and will be closed by Windows.

Winword has caused an error in vbe6.dll. Winword will now close. If you continue to experience problems, try restarting your computer.

The macros in this project have been disabled.
CAUSE
This behavior may occur with any of the following conditions:
The WinFax template is installed on your computer.
Norton AntiVirus version 2000 or version 2001 is installed on your computer.
A template in your Office or Word start up folder causes the error.
The Vbe6.dll is corrupted or damaged.
RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.
Remove WinFax Template
NOTE: Symantec has a Knowledge Base article that discusses a resolution to this problem. For more information, please see the following Symantec Web site:
http://www.symantec.com/techsupp/
Remove the Wfword2k.dot file from the Office Startup folder. To do this, follow the steps appropriate to your operating system.

Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows NT 4.0
Click Start, point to Find, and then click Files or Folders.
In the Named box, type Wfword2k.dot, and then click Find Now.
In the search results, find the Wfword2k.dot file that is located in C:Program FilesMicrosoft OfficeOfficeStartup. Click Wfword2k.dot, and then drag the file to the desktop.
Restart your computer.
Start Word.
Microsoft Windows Millennium Edition or Microsoft Windows 2000
Click Start, point to Search, and then click For Files or Folders.
In the Search for files or folders named box, type Wfword2k.dot, and then click Search Now.
In the search results, find the Wfword2k.dot file that is located in C:Program FilesMicrosoft OfficeOfficeStartup. Click Wfword2k.dot, and then drag the file to the desktop.
Restart your computer.
Start Word.
If you receive the error message again, continue to the next method.
Disable the Norton AntiVirus Officeav.dll Add-in
For additional information about how to disable the Norton AntiVirus Officeav.dll add-in, click the article number below to view the article in the Microsoft Knowledge Base:
Q243579 OFF: Error in Programs Using Word 2000 with Norton AntiVirus 2000 or 2001 Installed
If you receive the error message again, continue to the next method.
Determine Whether a Template Causes the Error
Click Start and then click Run.
Click Browse.
In the Office folder, click Winword.exe, and then click Open.