From: Greg on 05/13/2004
I have been fighting a problem for the past 7 months in one of our computer labs with students' Word documents being turned into sqaures and random characters while they are working, printing, or saving them. I went to Microsoft's site and read about the corrupt temp file and a slow network. Our network is a 100Mbps switched network with gigabyte backbone with only 1 to 2% of its capacity being used. I decided to have the students save their files to the local hard of the computer rather than the server, just like Microsoft suggests. We did this for awhile and no change. Some students still had the same thing happening. There is no pattern either and it isn't only certain computers. The real kicker is in the other three labs they don't have a problem. I've reformatted the computers and reinstalled Office. Once in awhile a student will be in Word and it will do this and then Word will crash on them. I had another IT person come in with his packet sniffer to watch traffic and he didn't see anything abnormal. The lab worked fine until October. I'm stumped. No collisions show up on the switch and their are only a few other computers on that switch. I have gone through Microsoft's support area and only found the one document that addressed the problem and we did what they suggested, saving the documents locally, and it didn't work. We are running W2K and using Office 2000.
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