From: Vaughn on 03/27/2003
Aol Companion error keep poping up when I reboot my computer. My Operating System is ME. I run Aol 8.0 again, but it did nothing for missing files. To me this is a bug. Some time it freeze my computer. I have to manually shut down my computer. This will be my third time rebooting my computer.
| |
Votes:
Rating: 0
Delete: 0
|
|
--- Replies to this Problem ---
From: Terry on 12/10/2003
People if we are so upset with the service AOL is giving US then we are the fools for staying with them as your Internet Provider. There are two meny out there to settle for poor service. They can not or will not fix the problem, if enough of US move to MSN, Earthlink or one of the other they will get off the money and time to fix the problemS. We have the power. They won't fix it move.
If they do not strighten mine out I will move.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: george on 12/10/2003
I tried your solution and it worked, thank you. I have another question for you if you check this site anymore. please e-mail me if you do.Shortcut to start up keeps coming on every time I turn on the computer. Maybe I can try your other solution for it to, but not sure. Kay e-mail: kaymaryellen@aol.com
| |
Votes:
Rating: 0
Delete: 0
|
|
From: EAM on 12/07/2003
omg i hav 8.0 and i downlaoded 9.0 i get on fine @ times n then all of asudden it says u hav to close explorer and compainion then my computer freezes n i hav to resatr my cmputer again n again n agian im so upset i really want my 9.0 to work can some1 please help me?? if so EMAIL me at xxcrazibabe698xx@aol.com im go crazy cuz AOL sux!! ah! please some1 if u no how to fix it emial me
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Daina on 10/20/2003
I had the companion error and my javascript was disabled. I finally gave up on AOL, they were useless, telling me to install and re-install my software. This actually appears to be a browser problem. I finally contacted my support people for my computer and was given the solution which worked for me. What a relief!! I went to the Microsoft.com website and reloaded the Internet Explorer (and there are also other internet tools along with that). Everything seems to working fine. So I would suggest to others, if nothing else has worked, try that. (I downloaded IE6).
| |
Votes:
Rating: 0
Delete: 0
|
|
From: FOR DAINA on 10/20/2003
HI, THIS IS THE SAME EXACT PROBLEM I AM HAVING...PLEASE E-MAIL ME AND WE CAN CHAT ABOUT IT...E-MAIL IS GENEBEA@AOL.COM THANKS
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Daina on 10/19/2003
Unfortunately once I got the AOL Companion error, another strange thing happened. My JavaScript is disabled (even though my settings say it is not) and I can no longer use my online banking or anything that uses javascript (which is most everything these days!) I have been working with several different techs and they all basically say to install and re-install which of course does nothing. I have disabled the companion as per previous emails but my javascript still does not work. Has anyone else had this problem and perhaps had success in fixing it?
| |
Votes:
Rating: 0
Delete: 0
|
|
From: gene on 10/14/2003
THIS IS DRIVING ME CRAZY TOO,,,I FEEL LIKE GOING BACK TO THE OLD TYPEWRITER. I CALLED AOL SEVERAL TIMES, BUT FORGET IT. I FEEL CORNERED. WHAT DO WE ALLLLLLLLLLL DO?
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Julianne on 10/04/2003
To fix this maddening problem...press the AOL icon lower right on the task bar. Press "Auto Start Options" then choose don't display any auto start options. Refresh your icons. Your problem is fixed.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Brett-4-XP on 10/03/2003
Just a sidenote-AOL Customer Service is comprised of a bunch of lackeys who don't have any type of certifications and are getting paid minimum wage to look your problems up on an more in depth "Help" search program that comes with AOL. 9 out of 10 times the answer for any fix is "please try reinstalling AOL" :)
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Brett-4-XP on 10/03/2003
AOL COMPANION ERROR! I installed 8.0 on a system running an early version of MS XP Pro and got a "script" error. Most common "script" errors are due to conflicts in the browser (i.e. MS Internet Explorer). This may or may not be the error that many of you see, but if it is try this. Go to your browser website, Microsoft.com for Internet Explorer and download the current version of your browser, IE 6.0 for most of us:) Then run the setup program to update your browser...need to be online to run this. After all the updates are complete, restart computer then try reinstalling AOL. Hint: TO SAVE ACCOUNT PREFERENCES, Copy your "organize" folder from your AOL account. [Program Files>America Online 8.0>organize] Then paste it where you will find it later, i.e. "My Documents" and replace it when the reinstall is done. AOL Companion seems to work with the newest updated Internet Explorer 6.0 - and has some neat features too. Microsoft is constantly updating their software so it's a GOOD idea to check up on them periodically...especially Internet Explorer:)
| |
Votes:
Rating: 0
Delete: 0
|
|
From: JOYCE on 10/02/2003
GOSH!! I THOUGHT I WAS THE ONLY ONE WITH THIS PROBLEM, BUT NOW I FOUND THIS SITE I KNOW I'AM NOT ALONE, I HAVE TALKED TO MANY AOL TECHS. BUT STILL NEVER GOT THE ANSWER I WAS LOOKING FOR. LIKE MANY OF YOU I TO HAVE REINSTALLED AND DELETED AOL. THAT I CAN NOW DO IT IN MY SLEEP..LOL . ANY WAY I STILL HAVE A PROBLEM OF THE MAIL ART AND SOUND IN WRITE MAIL NOT SHOWING UP. CAN ANY ONE HELP ME ON THIS 1???THANKS TO ALL WHO TOLD US HOW TO FIX THE PROBLEM ON THE COMPANION ERROR.. JOYCE
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Will on 09/02/2003
For George on 8/13/2003:
I tried Anne's solution too and got the same result you got. I'd like to try your solution but you did not give one for Windows 98. Can you give one for 98? Otherwise I just click on the upper right corner of the message, which closes it, and go on my merry way!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: george on 08/17/2003
I tried Ann's sudjustion but the problem came back everytime i re-opened aol.
try this......TO DELETE THE COMPANION FOLDER, PLEASE FOLLOW THE STEPS BELOW: NOTE: Please close AOL. Click on File, and then click on Exit. 1. Click on START, select FIND, then click on FILES OR FOLDERS. 2. In the Named box, type COMPANION Ensure the Look in box lists the local hard drive (usually C:), select Include subfolders, then click on FIND NOW. NOTE: In Windows 2000/Me, click on Start, select Search, and then click on Files or Folders. Type in the Search for files or folders named box, then click on Search Now. NOTE: In Windows XP, click on Start, and then click on Search. Type in the all or part of the file name box, then click on Search. 3. After the search completes, click on EDIT on the menu bar, then click on SELECT ALL. 4. Click on FILE, then click on DELETE. 5. Click on YES to send the files to the Recycle Bin. 6. Click on the X in the upper right corner to close the Find window. i've deleted my aol companion folder and asked my wife the next time she opened aol and she told me that the problem cleared. I hope this is helpful to everyone
| |
Votes:
Rating: 0
Delete: 0
|
|
From: dusty on 08/10/2003
i need help my computer says that i need to install the aol disc so that my color isnt screwed up ne more cuz my color is all fuzzy only on aol but i dont have the disc we threw it away so it told me to go to error companion so now nothin is happening and i cant to to error compainon because it comes up only as an annoyance what am i suppose to do????
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Jason on 08/07/2003
Wow George thanks alot buddy. It worked like a charm. Man I had been getting this error for at leats 4 months and was getting real tired of it. But man if anyone has a problem do exactly what George says to do, it will solve your probs. Thanks alot agian George.Jason
5 years Aol member
| |
Votes:
Rating: 0
Delete: 0
|
|
From: george on 08/06/2003
I tried Ann's sudjustion but the problem came back everytime i re-opened aol.try this...... TO DELETE THE COMPANION FOLDER, PLEASE FOLLOW THE STEPS BELOW: NOTE: Please close AOL. Click on File, and then click on Exit. 1. Click on START, select FIND, then click on FILES OR FOLDERS. 2. In the Named box, type COMPANION Ensure the Look in box lists the local hard drive (usually C:), select Include subfolders, then click on FIND NOW. NOTE: In Windows 2000/Me, click on Start, select Search, and then click on Files or Folders. Type in the Search for files or folders named box, then click on Search Now. NOTE: In Windows XP, click on Start, and then click on Search. Type in the all or part of the file name box, then click on Search. 3. After the search completes, click on EDIT on the menu bar, then click on SELECT ALL. 4. Click on FILE, then click on DELETE. 5. Click on YES to send the files to the Recycle Bin. 6. Click on the X in the upper right corner to close the Find window. i've deleted my aol companio folder and asked my wife the next time she opened aol and she told me that the problem cleared. I hope this is helpful to everyone.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Lisa on 08/06/2003
Never mind...I finally found Anne's reply...I didn't see it before. I'll try that. But does anyone have a problem with their cd drive because of it? That's really pissing me off.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Lisa on 08/06/2003
I don't use AOL all that much (I Have MSN at work) so this may sound stupid, but WHERE DO YOU GO TO TURN THE AOL COMPANION OFF? I get a big grey box come up with the AOL Companion error and then AOL tries to automatically start...to top it off, it looks for the AOL disc in the drive and won't let me put any other disc in it. I'm afraid if I uninstall AOL, then I won't be able to install anything else because my drive is screwed up....
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Suzanne on 07/28/2003
Why doesnt everyone do what Anne suggests. It worked for me. Thanks Anne. Not nearly as frustrated and didnt have to switch to another Internet provider and get their headaches.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: rhiannon on 07/27/2003
the only way i have found a fix for any problem with aol is i went to sbc its a lot better and dont cost as much i have had no problems with getting error messg. or it freezing up or any thing and sbc is only 15.95 a month
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Joanne on 07/26/2003
I found this site with a Google search for "Companion" error message. After reading the replys, I followed Anne's advice and uncheck the box to "automatically display AOL companion" and so far I am not getting the error message again. A similar thing happened awhile ago with AOL's Shopping Assistant. Apparently AOL randomly decides to mess with my settings and give me headaches. Anyway, Anne's suggestion worked and thank you Anne for the advice.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Phil on 07/25/2003
Read the post from "anne" below, just turn it off! Consider getting rid of AOL as your Internet Service Provider ISP, it's easy to switch to something like earthlink or juno.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Al on 07/24/2003
I fixed my AOL companion error! I changed to another internet provider, like magic my error was gone.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Nicole on 07/24/2003
I've had this problem for a long time and I've been asking AOL, "How do I fix this problem?" They said that I would have to reinstall AOL, and that isn't what I planned on doing. So, I just move it along tring to forget about this problem! But nothing is working with that.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: George on 07/23/2003
Thank God I thought I was going nuts or my computer was. I am not alone yeaaaaaaaaaaaaaa. I didnt have a peoblem until I did a system recovery on my computer, and now companion error messages, and no companion, and yes I have reinstalled 80 3 times the last three days from their website, and all three times when it was 10 minutes from being finished, after over 3 hrs it said their was a damaged file and to download it again. AOhelllllllllllllllll sucks, and I have been a customer for 3 years.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Jimmy on 07/23/2003
After reading that many people have the Companion nonsense I don't know if to be happy or sad. The bloody thing is freezing up my computer everytime and at times I have to manually shot dowm the computer. Quations is,Is AOL doing anything about this?. I have reinstall AOL many times but the bloody thing shows up again...Great customer service!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: ltcdeb on 07/22/2003
thank goodness, there are others. AOL is about to lose another paying too da** much customer! the rep told me it was my cable company's fault, then told me to have a nice day, good thing I still have 7.0, but it didn't have all the favorite websites Ithat i spend hours downloading...if I ever get back in 8.0, to retrieve my info, I'm outta this 'fog'! good luck out there.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: edward on 07/21/2003
obviously the aol install disc you are using loads the problem. try this. find or borrow a copy of aol plus or install aol 8.0 from the internet using an old aol 7.0 or other version. don't keep installing from a bad disc. silly. besidees. here come aol 9.0 before you know it. and yes....with bugs too. godd luck out there my frazzeled friends.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Klaus on 07/21/2003
who need companion?? It is a pain in the neck. My PC keeps on freezing up. Restore to earlier time only works for a short time.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: anne on 07/18/2003
sheila, i have windows 98 and AOL 8.0............in my post below yours i described how to fix the problem. did this not work for you??????
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Sheila on 07/18/2003
I've had the same problem...I had deleted all AOL from my system, reloads 8.0 when I went back to it, and no matter how I search, what I ask AOL, system restore, system recovery, whatever...there's no free XML downloads to be found, Dr. PC doesn't fix it...I'm glad to know I'm not the only one, and glad my free AOL runs out soon...Thanks..
| |
Votes:
Rating: 0
Delete: 0
|
|
From: anne on 07/18/2003
here is how you fix this problem.........locate the AOL icon on the lower right side of your screen near the system clock. right click it and select AUTO START OPTIONS from the menu. uncheck AUTOMATICALLY DISPLAY AOL COMPANION then click OK. this should take care of it........
| |
Votes:
Rating: 0
Delete: 0
|
|
From: craig on 07/14/2003
You know you don't need AOL to use AIM !
There's no reason to stick to AOL, I don't know why people pay so much and waste money. AOL is not the internet!
Go get earthlink, netzero or some other real ISP and have a life and some extra bucks in your pocket and way less frustration, spyware etc...
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Nancy on 07/13/2003
I'm not alone?????? AOL made me think so! I called Microsoft today for a tidy sum "per incident." They worked with me for three and a half hours without solving the stinking "Companion (not working) or whatever the stupid message is.
I downloaded a spyware cleaner and it did help. At least I can get on for one session. Then I lock up. I've been at this for months. I'm on a mission. But it's sad when AOL refers one to MS for help with their program.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Sharon on 07/09/2003
I too have had problems with the AOL Companion error messages. However, I did not have a problem UNTIL I had printer problems which led me to Dell's customer service. They suggested that I reinstall my XP Operating System. I have had these damn messages every since. I have noticed on my computer that I do NOT get the message on Administrative users. Only the Limited users accounts on my computer get this error. My limited users are young children whose capabilities I want to stay limited, but now I can't. Now I don't see the whole reasoning in having a screen name to get in. I too hope they can find the answer to the problem or I will be using another provider.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Murron80201@aol.com on 07/08/2003
Hey, now I know i am not alone. I have been driving myself and my husband crazy trying to resolve the aol companion error message. I am with a few others is this the best aol can do? We pay premium prices for a service that stinks of bugs. Do they really care?
| |
Votes:
Rating: 0
Delete: 0
|
|
From: LJ :D on 07/05/2003
Hi All! :)I had this problem too on my Xp PC. Do this for Xp. If you have a different type of win version you could probably do the same to, but this is what I did for Xp version Windows. Note: I am not responsible if you do it wrong, please just follow the instructions. :D
How to Fix any Errors on Your Pc.
1. PUt Your "Windows Xp Home Edition" Cd in. 2. Restart Pc before it starts up. 3. Now your pc is starting up. It will say "Press any key to Boot from cd..." Press any key quickly. At the top of the screen you will see the words "Windows Setup", now at the bottom you will see the words "Setup is loading files." It will take around a minute. Press Enter. 4. After pressing enter on your keyboard, now it will find your recent xp. It will ask you if you want to repair it. Press "R" to repair it. 5. Installation will take around 45 min. During installation it might say certain things aren't compatible, if it says that, press yes you want to install them unless it was the program that you think caused the error on your pc, then of course say no. 6. Your Pc should work fine now, ERROR FREE, OR AT LEAST IT SHOULDN'T SAY THE AOL COMPANION STILL HAS AN ERROR. :) 7. Happy Error Free!
Sister LJ
G*D gets ALL the Glory! :D Shalom & Brocha :)
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Nita on 07/03/2003
I, too, keep getting the error message from aol. I have a new computer and this thing is driving me nuts. Tried to call aol and all lines busy so was disconnected. Now I am asked to PAY for scan to keep this from happening. I have windows XP home. Nita
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Paula on 07/01/2003
I just had to freakin do a whole system recovery and when it was all over, a AOL COMPANION error came up, had to re-install AOL again, and still, an AOL COMPANION error came up, looking for a way to get rid of it, but no answer to be found, if this keeps up I am going back to 7.0 or a new internet provider! AOL help is NO help at all!!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: brenda on 06/30/2003
I'm having the same "Companion Error coming up each time I go onto AOL and it's getting on my last nerve ! What is this about and what does it really mean ? I have uninstalled 8.0 at least 4 times and reinstalled it to no avail. Is this the best that AOL can do and why can't they seem to solve this problem or come up with a straight answer so that I could fix it ?
| |
Votes:
Rating: 0
Delete: 0
|
|
From: michael on 06/29/2003
So i'm not alone-this assinine error keeps popping upon me too-what the hell is it? Does anyone know? Is it relevant to anything--------friggin aol
| |
Votes:
Rating: 0
Delete: 0
|
|
From: rod on 06/27/2003
aol companion is a useless annoying feature..i only receive error messages..slows my computer..i have phoned aol 8x's..the tech's don't have a clue..they don't care..im ready to just get rid of this monapoly and try another service..aol just don't care about the little guy!!!!!!!!!!!!!!!!!!!!!!!!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: pie on 06/18/2003
aol companion error support sucks,this message cause the window conflict.........i can only browse one page deep on the internet..........
| |
Votes:
Rating: 0
Delete: 0
|
|
From: pie on 06/18/2003
aol companion error support sucks,this message cause the window conflict.........i can only browse one page deep on the internet..........
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Lisa on 06/18/2003
I uninstalled the AOL 8.0 and installed the "ALL-NEW! AOL 8.0 PLUS" and I haven't had any problems since...
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Henry on 06/14/2003
Aol surfers, like uhh man, have the same surfing problem. Companion is in need of a divorce or a quick fix patch!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Gemmi on 06/10/2003
have the same problem. aol companion comes up error. aol has not been of any assistance and I have had to reboot my computer several times. not happy.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: brittany on 06/10/2003
i would just like to know how can i get aol companion back up if i accidentally deleted it. i once pressed ctrl, alt, delete and i ended aol companion and now i can't find it anymore if someone knows how i can fix this problem please contact me at sourlemonade84@aol.com and please put aol companion help in the subject box otherwise i will not open it. thank you for you time.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Amy on 06/08/2003
No solution....I have damaged files from my computer locking up...re installed aol 8.0 6 times now...have had Aol 8.0 for a year and no problems until abt two weeks ago.........The trouble started here on line locking up and aol suggented I reinstall 8.0..I don't think it is the "companion error". I think it is in the new 8.0 installation program. when I installed it after having it for a year my computer said there were three files that exhisted in my first version 8.0 that the new aol couldn't up grade????? That is when I started getting the error signs.....Had MSN it was worse than AOL...so went back to AOL. Am going to my satellite system next....
| |
Votes:
Rating: 0
Delete: 0
|
|
From: RICHARD on 06/06/2003
ME TOO! I'VE BEEN ON THE PHONE WITH AOL 4 TIMES IN 4 DAYS AND GIVEN 4 DIFFERENT SOLUTIONS, NONE OF WHICH WORKED. DO THOSE "EXPERTS" KNOW WHAT THEY'RE DOING? I'VE ALSO HAD TERRIBLE ADVICE FROM THEM ON OTHER ISSUES AS WELL. MAYBE 7.0 IS THE ANSWER. AS A NOVICE, I DON'T SEE ANY DIFFERENCE ANYWAY.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Cynthia on 06/04/2003
Well, by veiwing this page, i now know that I'm not the only one in the world having this problem. At first i thought my computer was trying to crash on me. I too have reinstalled the program numerous times only to still find the error coming up every time. EEeeeerrrrr!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: patsy on 05/31/2003
WOW!!!! I thought I was the only person having this problem. I have been on the phone with aol numerous times or they tranfer me and leave me on hold. I honestly think there is a problem with me and aol
maybe they didn't test 8.0 enough before they put it out there. I also want to cancel and I feel like they don't know how to solve the problem. Good luck, other companies are looking pretty good to me also. AOL WAKE UP!!!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: marilyn on 05/26/2003
I just went into my files and deleted the aol companion from it.. I haven't had any problems since. It serves no purpose that I can see thus far> Except for constantly screwing up your computer and slowing the reboot.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Teepa on 05/26/2003
I'm waiting for AOL to tell me the solution. What the crap are we supposed to do? AOL bett er get the crap fixed. I'm tired of it. Will be leaving AOL soon if not corrected. Like next week!!!!!!!!!!!!!
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Bias on 05/23/2003
I've had AOL for 4 years and this is the first time I've ever ran into this crap when I finally tried 8.0. I'm goning back to 7.0 or here I come MSN
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Kay on 05/22/2003
Companion error popping up is driving me crazy - causes computor to freeze - I have not been on my computor for days for this reason- I have reinstalled again - no help- what is the problem???????
| |
Votes:
Rating: 0
Delete: 0
|
|
From: oswaldo on 05/20/2003
this,f#$king bullshit aol companion error is pissing me off.when i first upgrade my pc to 8.0 this error occured i thought i was the only one with his problem.my computer keep freezing when i try to sign on aol. need some help.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: joyce on 05/18/2003
well it is not just me either..getting the aol companion error..have resintalled 8.0..and still get the message hope i get a answer to this problem..it was working when i first loaded 8.0..maybe i will take the companion out of the start up menu for now.
| |
Votes:
Rating: 0
Delete: 0
|
|
From: Frustrated AOL user on 05/16/2003
Wellllllllll, atleast *I'm* not the only one this is happening to. I even spoke to an online "AOL Tech" and explained the problem. I was told I needed to reinstall AOL. I have done this, and miraculously I *still* get the aol companion error message every time I sign on or reboot. WhoooooHoooooooo doncha' love AOL?
| |
Votes:
Rating: 0
Delete: 0
|
|
|
