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From: co on 05/26/2002
I am trying to open a word document that someone sent me and I get an error:

Microsoft Visual C++ Runtime Library

Program C:\Program Files\Microsoft Office\office10\winword.exe

Abnormal Program Termination

Thanks!
co

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--- Replies to this Problem ---
From: John on 10/15/2008
wow, suddenly my word shut down, i had some error, i had not saved my file..! every time i would try to recover, it would give me that error, ross's solution works!
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From: Edzel on 08/12/2008
I was getting this error on startup of Word and was not able to access any menus or documents before it shut down. Someone suggested renaming the "normal.dot" file on your computer to something like "xxnormal.dot". So far the error has not repeated itself and this is also not the first time the "normal" template got corrupted and has caused an error on my system so I'm pretty sure that it was the problem.
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From: Kevin on 06/14/2008
My BIG, BIG, BIG thanks to you, Ross, for shedding the light.
Your solution WORKS.

I tried to meet a dealine when suddenly this WINWORD.exe termination occured. I uninstalled and re-installed, ran detect/repair several times with no results. Knowing nothing else to do, I was on the verge of re-installing the OS though I did not believe it could solve the problem. In my very last attempt, I hit the jackpot: your solution :)))

Here's Ross' solution again:

From: Ross on 08/27/2002

Straight after posting the above message, I had another look at the microsoft support page and found what may be a solution. Check this page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322201

The problem, when it occurred, was intermittent, so it will take a while to ascertain whether it has been cured or not, but fingers crossed...

Hope this helps.

Thanks a lot.
Kevin

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From: kev on 06/05/2008
i am getting the exact same problem myself could someone please direct me to the link that seems to have helped. Thanks
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From: sphile on 05/24/2008
When I tried to access Word I got "runtime error Program: C:\Program Files\Microsoft Office\Office 10\winword.exe abnormal program termination". I followed Ross' instructions of 8/27/02 and the problem resolved.
Ross' genius lives on!!!
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From: Ron on 01/11/2008
I too experienced the same problem, and by using the suggestions by Ross and Rams was able to fix the problem. THANKS!
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From: ricky on 10/29/2007
GREAT THE LINK WORKS ROSS!!!!!!!!!!! UR GENIUS !!!!!!!! I AM IN TECH SUPPORT AND MY CX WORTE AN APPRICIATION MAIL TO MY MANAGER. AND ALL BCOZ OF UR BLOG. THANKS . KEEP IT UP.
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From: Bob on 10/24/2007
Thanks, Ross! Your link to Microsoft support worked.
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From: Rich on 10/06/2007
Ross, I followed your tip and it worked greaat!!

Thanks,
Rich

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From: Ron on 03/11/2007
I followed the suggestions of: Andy on 12/24/2006 and RAMS on 05/12/2006, and so far the problem has ceased.

If recurring, I've kept the information shared for the future.

Thank You so very much for sharing your knowledge with us. I will look forward to being able to do the same.

Have a Pleasent Day.

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From: Brad on 01/17/2007
Hi, I have a user that gets this "runtime error! Program:C:\program files\microsoft office\office10\winword.exe abnorma program termination." It happens as Word is initializing. I check the microsoft technote link posted previously and it does not apply to this. Any thoughts
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From: Andy on 12/24/2006
This problem was driving me absolutely nuts. However, I finally found a solution.

Check and see if a Microsoft program called "Remove Hidden Data" is installed on your computer. If it is, uninstall it! I was looking and looking for a COM add-in that was being installed by the Registry, and I finally found it.

For more info, go to http://support.microsoft.com/?kbid=555220 I found the info provided on this webpage very helpful.

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From: Peter on 10/25/2006
Same Problem but with Powerpoint
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From: RAMS on 05/12/2006
The following post is worth repeating. The procedure outlined in this document works.

Thank you Ross

From: Ross on 08/27/2002

Straight after posting the above message, I had another look at the microsoft support page and found what may be a solution. Check this page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322201

The problem, when it occurred, was intermittent, so it will take a while to ascertain whether it has been cured or not, but fingers crossed...

Hope this helps.

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From: MZ. on 02/05/2006
does anyone know how to block spyware
MRU Listing and tracking cookies. I delete
them with my scanner but they keep coming back.
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From: tiger on 08/09/2005
Ross, the link you posted has the solution!!!
thanks a lot!!!
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From: Decio on 07/14/2003
I'have the same problem in Word 2002. After few second after i open a document a Microsoft Visual C++ Runtime Library error appear.
The documents in question are all edited with previous version of Winword and are formatted using document styles. I think that the problem are related to document styles management in winword 2002.
I resolved the problem saving the "recovered document" as Word 6.0/95 type.
"recovered document" is the documenit recovered in winword after a program quit unexpectly.
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From: Terry on 12/30/2002
Ross we used the link you posted and hopefully that took care of our problem. We've been dealing with this for months and it has caused us much aggravation and lost time in our business. Thanks for the information!!!
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From: yutong on 12/30/2002
i got the similiar problem, not exactly.

here's what my problem was:
everytime when i try to open a note in outlook 2002/NOTES, i always got a error:
"icrosoft Visual C++ Runtime Library
Program C:\Program Files\Microsoft Office\office10\outlook.exe
Abnormal Program Termination"

so i searched the website, and found most of those "runtime error"s can be solved by disabling a certain "Add-In". so u can try to disable the "Add-In" in ur application with this problem. try some times again and again, u may find which one caused the problem, so disable this and u are safe.

in my perticular case, i went to outlook/tools/options/other/advanced options/ and u can see there are 2 buttons related with add-in. the first one: "add-in manager", the two add-in in that category don't have anything to do with the crash, while the second one: "COM Add-Ins", there's an Add-In in that category: "powerword 2002 office add-in", disable that and i'm safe.

hope this helps!

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From: Mark on 12/15/2002
Ross, I hit you hit the jackpot. Thanks for the entry!!
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From: Williams on 10/16/2002


: : I have a coworker who is getting the same error but from outlook when a word document is attached to an email they are trying to open.

: : They are using Office XP and Windows NT
: : any help would be greatly appreciated.

: :
: : : I am trying to open a word document that someone sent me and I get an error:

: : : Microsoft Visual C++ Runtime Library

: : : Program C:\Program Files\Microsoft Office\office10\winword.exe

: : : Abnormal Program Termination

: : : Thanks!
: : : co


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From: harish on 09/17/2002

: I have a coworker who is getting the same error but from outlook when a word document is attached to an email they are trying to open.

: They are using Office XP and Windows NT
: any help would be greatly appreciated.

:
: : I am trying to open a word document that someone sent me and I get an error:

: : Microsoft Visual C++ Runtime Library

: : Program C:\Program Files\Microsoft Office\office10\winword.exe

: : Abnormal Program Termination

: : Thanks!
: : co


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From: Ross on 08/27/2002
I've been getting precisely the same error message in Word 2002 when I try to close a document. The only option given when the error message appears is to click 'OK', which closes both the document and the programme. When I next open the document, even if I clicked 'save' immediately before trying to close it, it has lost information - usually everything since the penultimate save when I was last working on it.

Numerous virus scans and re-installations have failed to clear the problem. The Microsoft website does not offer any help with this problem, which does not appear on any of its troubleshooting pages. In addition, the software support helpline for my computer is unable to help, suggesting only that it could be a problem with the hard disk and that I need to exchange my (four-week old) machine for a new one. Looking at the messages posted by those others who have encountered this problem, though, it looks as though it could be caused by an inability of Word to cope with certain documents from previous versions: some of the documents on my new machine have been loaded from my old one, which runs Word 97. But surely Word 2002 should have a retrospective compatibility with previous versions of itself?

If anyone has a suggestion for remedying the problem (and stopping me losing my work!), a reply posted on this site would be much appreciated.

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From: Ross on 08/27/2002

Straight after posting the above message, I had another look at the microsoft support page and found what may be a solution. Check this page:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322201

The problem, when it occurred, was intermittent, so it will take a while to ascertain whether it has been cured or not, but fingers crossed...

Hope this helps.

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From: scott david on 07/27/2002

: I have a coworker who is getting the same error but from outlook when a word document is attached to an email they are trying to open.

: They are using Office XP and Windows NT
: any help would be greatly appreciated.

:
: : I am trying to open a word document that someone sent me and I get an error:

: : Microsoft Visual C++ Runtime Library

: : Program C:\Program Files\Microsoft Office\office10\winword.exe

: : Abnormal Program Termination

: : Thanks!
: : co


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From: Erik on 07/11/2002

When
I am trying to open a word document ,or when I try to store a file, I get an error:

: Microsoft Visual C++ Runtime Library

: Program C:\Program Files\Microsoft Office\office10\winword.exe

: Abnormal Program Termination

: Thanks!
: co


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From: cynthia on 06/06/2002
I have a coworker who is getting the same error but from outlook when a word document is attached to an email they are trying to open.

They are using Office XP and Windows NT
any help would be greatly appreciated.


: I am trying to open a word document that someone sent me and I get an error:

: Microsoft Visual C++ Runtime Library

: Program C:\Program Files\Microsoft Office\office10\winword.exe

: Abnormal Program Termination

: Thanks!
: co


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