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 Windows Explorer crashes when mouse hovers over .a Post a Reply  
From: David on 08/30/2004
I had this problem begin about a week ago. Realizing that it was way past time to wipe and do a new clean install I chalked it up to my system being very dirty.

Yesterday I did just that, wiped the HD, did a clean install of XP Pro, updated to all the newest drivers (vid, sound, chipset, etc) and installed Windows SP2.

And the first time I moved my mouse pointer over an .avi file, it happened again: explorer.exe - Application Error
"The instruction at "0x00c23397" refrenced memory at "0x00000000". The memory could not be 'written".
Click on OK to terminate the program
Clink on CANCEL to debug the program (choosing debug eventually get's an error about Dr. Watson crashing and to close/debug it too)

I've not done anything to my system since I built it over 10 months ago. No special or out of the ordinary programs (with the exception of SP2) have been installed at all.

Anyone ever see this or have a clue?
My PC:
ECS PF1.0 motherboard
P4 2.4ghz 800fbs
Intel Springdale i865PE
512mb PC2700 DDR SDRAM unbuffered
ATI Radeon 9800 Pro
Audigy 2

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--- Replies to this Problem ---
From: Will on 07/11/2012
If you've got a file of the same filetype elswhere that doesn't crash your PC, selecting a new standard program for opening that filetype seems to have resolved the (or a very similar) problem for me.
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From: Amar on 06/23/2012
Thanks .. it work!
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From: Tomaž on 05/02/2012
Anyone having the same problem? Then just do the next:
1. Open command prompt
2. Type in regsvr32 /u shmedia.dll
3. Hit enter and you should see something like unregistered successful.

What did it do? It disabled thumbnail loading for video files.

cheers:-)

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From: Grg on 08/01/2011
THANKS, THANKS, THANKS!
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From: steve on 04/16/2011
The DivX "fix" is half-hearted at best. Their fix is to merely turn-off the Windows Explorer thumbnail and preview option. Unfortunately I need the options to aid in asset management. Any real fix should be to the application/CODEC not the operating system. Given the OPen Source code, does anyone know if any one has rewritten the code or know of a fix that doesn't disable these features?
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From: Doug on 01/02/2011
Just to clarify, when I ran the divx all in one fix correctly, with the windows crash fix box checked, it solved the problem.
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From: Doug on 01/02/2011
divx all in one solved this for me... problem came up when I ran a .mov to .avi converter by the way. Also, like an imbecile i inverted the directions for the fix and ran the all in one fix with all the fix boxes checked _except_ the windows crash fix, which I left unchecked. Yes, that's genius, I know. Not only did it not fix the problem but the computer crashed hard and needed a hard reboot. (Why? who knows why?)
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From: Sean on 11/22/2010
Hey guys, explorer crashes anytime i open a divx folder and i installed the all in one fix and did what was recommended on here and it did not work, my divx is updated to the latest version. any ideas?
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From: marzia on 08/19/2010
I did not format my pc uh... You guys really saved my a really boring work and the lost of several data files, many many thanks....
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From: Gilbert on 10/12/2009
Thanks guys , the DivX All In One Fix 1.8 works perfectly . It is just a flash and no more annoyances
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From: joe on 08/23/2009
thanks amillion for that fix, has been driving me mad.

There are some old suggestions out there for registry mods that do not work but this does

thanks again

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From: lordkramdar on 08/18/2009
i have this problem with any video file in my videos folder.
i think the problem started when i gave VLC media player file associations for all video files.
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From: jake on 08/04/2009
hi, ive had this issue (explorer crashing when the mose goes over or tries to move AVI files) with two seperate computers now. i couldnt remember how i resolved it the first time, and i found this post and downloaded the "Divx All in one fix" and ran it, and problem was immediatly solved. Many thanks!
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From: joe on 07/29/2009
Wow i work on this stuff for a living but when it come to my own pc I get stupid the program worked in less than a second after a year of crashing
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From: charles on 07/15/2009
The DivX AllInOneFix1_81 fixed the problem thanks alot. thank god i did not reload my system. it seems that would not have solved the issue
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From: Michael on 05/31/2009
The DivX AllInOneFix1_81 fixed the problem alright. But it also disabled all MP3 files properties display!!! And I don't know how to uninstall it except doing a system restore. :(
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From: Rich on 05/11/2009
http://support.divx.com/anonymous_portal/FAQSearch.aspx?entityId=Q6UJ9A0006FD

This download worked like a charm- GREAT JOB guys.

Thank you

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From: mel smile on 03/24/2009

yeah ! whoah Exellent... sorry just could not contain myself
i've has this problem for about a year with explorer crashing 'drwtson crashing when any folder with AVI files was opened
drove me crazy problem solved in less than 1 minute when downloaded and run this

http://support.divx.com/anonymous_portal/FAQSearch.aspx?entityId=Q6UJ9A0006FD


well done guys

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From: 888Martin888 on 03/12/2009
Problem: In Windows 2000 Professional & Windows XP, Windows Explorer will sometimes crash when a large .AVI file is selected.

Cause: By default when certain file types are selected (music and video files) Windows Explorer will load them into a preview utility (which will be visible on the left side of the folder pane [the right pane]). If the file is large/abnormal then it may cause Windows Explorer to crash. This can often happen with large .AVI files.

Work around: The Windows Explorer file preview utility [in the right pane] can be switched off (customised) in 2000 & XP. Any folder which may contain large/abnormal .AVI files should be customized not to use the file preview utility. To do this just right click in a folder/file pane that might contain abnormal/large .AVI files [the right hand pane]. Then left click on ‘Customize this folder…’. Then use a template/view format which does not use the image preview utility.

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From: Angie on 11/07/2008
Thanks you so much! I've had this problem for about ages! Now it's gone!
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From: za on 09/23/2008
Explorer Crash When Open A Folder With .avi Files Fix

When opening a folder containing DivX or XviD .Avi files under some specific configurations, the thumbnail generation crash Windows Explorer.

This option Disable the Thumbnail generation.


the problem can b solves simply by running divx all in one fix from divx labs
get it here

http://support.divx.com/anonymous_portal/FAQSearch.aspx?entityId=Q6UJ9A0006FD

run the executable > click i agree > uncheck all except explorer crash when open afolder > click finish >
u are done

+za sha labs+

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From: Charlie on 03/17/2008
I had a similar problem, but it did not give any error, just closed all the directory folder windows that were open (ALL of them), then cleared all icons from the desktop AND from the taskbar.
The taskbar and desktop icons would re-appear after a few seconds, but the folder windows would not.

This only happens in directory folder windows, as soon as they are opened. It is not necessary to open the AVI file, either, just display any folder that contains an AVI (or MPG) file.

To finish a class video project, I had to devise a workaround, and I used it for my video :
http://www.yourbuyersinn.com/XPVideoProblem.htm

Does this resemble your problems, or is this a new problem ?

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From: Anon1 on 03/16/2008
Thanks! Leo's suggestion stopped crashes in the XP file Explorer. Wish I knew why. The first part of the suggestion was not in my registry. But the second part stopped the anoying crashes:

"Now navigate to:
HKEY_CLASSES_ROOT\SystemFileAssociations\.avi\shellex\
If there is a key called PropertyHandler in there, delete the value (Default). Then it will appear as an empty value. Finally close the registry editor and reboot the computer."

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From: Antonio on 12/15/2007
Hello! Try to apply some advises above, with no use. I can offer only my experiment results. The same problem I get then install K-Lite Codec Pack. After that I install Combined-Community-Codec-Pack-2007-07-22 and error disappear. So the problem is in codecs! Find the proper codec and GOOD LUCK!
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From: Antonio on 12/15/2007
Hello! Try to apply some advises above, with no use. I can offer only my experiment results. The same problem I get then install K-Lite Codec Pack. After that I install Combined-Community-Codec-Pack-2007-07-22 and error disappear. So the problem is in codecs! Find the proper codec and GOOD LUCK!
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From: aonghus on 08/21/2007
Just change the file association away from Winamp or whatever it is now to something else (eg Windows Media Player, ALL Player etc) and this should fix things :) I think this is an issue with Winamp + Nero + XP.
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From: Leo on 06/23/2006
From: Curro on 08/28/2005
I found this in http://home.hccnet.nl/h.edskes/faqenglish.htm
Question: Some .avi files cause explorer.exe to crash. How can I fix that?
Answer: This answer is for experts only. Click on Start, then click on Run and type regedit and press enter. Then navigate to:
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\
If there is a key in there with the name DivX in it, delete it. Now navigate to:
HKEY_CLASSES_ROOT\SystemFileAssociations\.avi\shellex\
If there is a key called PropertyHandler in there, delete the value (Default). Then it will appear as an empty value. Finally close the registry editor and reboot the computer. Now .avi files should not cause explorer.exe to crash anymore.
I hope this resolve you problem.

This guy did some research for you and resolved your problem. Stop posting until you have tried this. It will work. Have a good day

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From: Curro on 08/28/2005
I found this in http://home.hccnet.nl/h.edskes/faqenglish.htm

Question: Some .avi files cause explorer.exe to crash. How can I fix that?
Answer: This answer is for experts only. Click on Start, then click on Run and type regedit and press enter. Then navigate to:
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\
If there is a key in there with the name DivX in it, delete it. Now navigate to:
HKEY_CLASSES_ROOT\SystemFileAssociations\.avi\shellex\
If there is a key called PropertyHandler in there, delete the value (Default). Then it will appear as an empty value. Finally close the registry editor and reboot the computer. Now .avi files should not cause explorer.exe to crash anymore.
I hope this resolve you problem.

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From: Puppeteer on 02/16/2005

I've been getting the "Referenced memory" errors for about a fortnight now when working with .avi files. I thought it was a Rmp4 codec problem but when I uninstalled this codec I still had the problem. I can't open a .avi file from Windows Explorer nor can I move one about from one disk to another either.

It's becoming a real problem. Other noticeboards I've looked at all say different things about resolving this problem. One suggestion was that it could even be due to Windows XP Service Pack 2.

Whatever it is, it's bloody annoying !!

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From: Brian on 12/29/2004
I have the same problem, and I have a few observations.
* Only a small number of my AVI's have this problem.
* I *believe* these files were created as Adobe Premiere exports of mpeg files that were causing problems in Windows Media Encoder.
* The problem occurs when Explorer is trying to load file details, such as when in list view or mousing over in any other view.
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From: Dough boy on 12/18/2004
same problem wish someone knew of a fix for this because it's becoming annoying and a big problem. if someone does know a fix please e-mail me @ nick@sidrahq.com
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From: stephen on 09/17/2004
Hello. Sorry I've no solution. I'm having the EXACT same problem with the same error code. The first of the numbers changes though, but the last 4 digits are always 3397.
When the mouse hovers over avi files in Explorer it causes explorer to crash. This is the only instance of this that I've managed to find.
I'm wondering if you managed to solve the problem?
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