OUTLOOK caused an invalid page fault in
module MSO9.DLL at 017f:308e0433.
Registers:
EAX=00000000 CS=017f EIP=308e0433 EFLGS=00010246
EBX=00000000 SS=0187 ESP=0056f42c EBP=00000001
ECX=00000000 DS=0187 ESI=00000000 FS=2c4f
EDX=00000002 ES=0187 EDI=00000034 GS=0000
Bytes at CS:EIP:
66 8b 73 06 81 fe fe ff 00 00 0f 84 18 01 00 00
Stack dump:
00000000 006a1420 0056f45c 006a1420 006a13ac 006a13b0 00000001 308e1b59 006a13ac 00000034 3a442776 006a13b0 0056f470 3a8c0c13 006a13b0 00000000

I have followed the instructions given in Microsoft's Knowledge Base Article (241817 - renaming outcmd.dat, view.dat, and mso9.dll to .old extensions and then using the repair feature on the CD. I was unsuccessful.

I uninstalled Outlook and then reinstalled it, and still get this message.

A couple of other things to look at. Do you have a PDA (Palm Pilot)? If you use Active Sync, you can get the same error message. Microsoft recommends that you change your Outlook configuration to Corporate Workgroup to be able to use ActiveSync 3.0 or newer.

There are several other areas that may have damage that are conflicting with Outlook. You might solve your problem by installing the update for Office 2000. Download the Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a) from Microsoft's website. This is known to fix a lot of issues with Office 2000, specifically, Outlook 2000. This URL will get you there:

http://support.microsoft.com/default.aspx?scid=http://office.microsoft.com/downloads/2000/O2kSR1DDL.aspx

Microsoft reports a problem with some HP printers creating a memory conflict and usually occurs when printing from Outlook. They suggest contacting HP for new Printer drivers. See KBA Q218864.

Did you change the name or location of your 'My Documents' or 'My Computer'? This can also cause a similar error.

This should keep you going for awhile. Need more? Post back.

The error occurs only with Outlook, and not with other Office programs. I've gone as far as to uninstall the entire Office package (using the Add/Remove Programs feature through Control Panel) and then reinstall just Outlook. After each uninstallation, I delete files in my temporary folder and reboot the PC.

I can' think of any programs that were installed the day I got the error. I did get a virus definition file update the same day, but I've done that several times in the past and had never had this problem before. Also on that same day I did experience a freeze up, and had to cycle the power on the computer because CTRL-ALT-DELETE wouldn't do the trick. Again, I've done this in the past without incident.

I would manually remove the MSO9.dll file from the Office CD and place it into the appropriate directory.

Copy the file from the CD:

CDROM:\PFILES\MSOFFICE\OFFICE

To the Microsoft Office Directory:

HARD DRIVE:\Program Files\Microsoft Office\Office

This will fix the one file but you have probably renamed the other files as well. I would also replace these files the same way you did the MSO9.dll file. I am not sure of the location of these two .dat files as I have always configured Outlook for Exchange. Also, I am not sure my version of OFfice 2000 has these files. I was unable to locate them on any of my computers or CD's.

Don't bother running the office repair feature. This should do its job.

Another thing to consider. If you 'reinstalled' it, did you just use the 'reinstall' function on the CD? I would do a full uninstall, make sure these three files are removed (delete the Microsoft Office directory)then install office 2000 again. Oh, and make sure to export your outlook folders and mail to a .pst file before you get started. You can also export your mail setting so you do not have to plug these back in as well (tools, accounts, click on mail service and then export button to right). I think you would be ok if you did not back up everything but I would just in case. The PST files are usually located in the WINDOWS or under application data in the Documents and Settings directory in Windows NT/2000. Like I said, 'just in case'!

It seems something is damaging this file. I am not sure of the file's function so I cannot determine what would damage the file. However, I would think about when you started seeing this message. Is it possible that you recently installed a 'addin' for something in office? Also to be considered; any program (shareware or freeware as well) that you might have recently installed that might interact with Office.

Well, this should get you started. Let me know if you need some more help.

Computerpilot