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 Error C0000005 occurred in module MSHTML.DLL at ad Post a Reply  
From: Sande on 01/04/2004
Hi,

I use a PC with Windows 98. This is a CyberMax computer built for us several years ago. I recently upgraded to AOL 9.0 and have been having one headache after another every since. Now my computer keeps crashing everytime I'm in AOL. It happens when I try to read an email, and when I try to go to a specific website while in AOL. Here is a sample error message generated by AOL when this happens. All errors have something to do with the MSHTML.DLL extension.


This particular error happened when trying to access a website:

*** GPF Data ***

Error C0000005 occurred in module MSHTML.DLL at address 70D826E3

Stack Trace:
  0 : MSHTML.DLL 0001:001316e3
  1 : MSHTML.DLL 0001:001314de
  2 : MSHTML.DLL 0001:00133bb2
  3 : MSHTML.DLL 0001:0013334e
  4 : MSHTML.DLL 0001:0013266d

**** End GPF Data ****

Can you tell me how to fix this problem. I also get a lot of errors when in other search engines.

Thank you in advance for all your help:

Sande


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--- Replies to this Problem ---
From: A nita on 03/27/2011
Been getting cut off from aol and having to restart computer for sometime. Something wrong at aol?
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From: JMB on 05/31/2010
Does anyone know how to fix this problem?
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From: anonymous on 08/04/2009
not all issue about pc are covered by aol technicians..we should be aware that not all errors that a PC is showing us would come on from AOL, and bear in mind that AOL tech are Technicians for AOL software not for the whole COMPUTER... ;j
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From: Jim on 09/28/2004
What laxor said can work but you should also try using the windows maintenance wizard which is under the same file as scandisk butit also has a fix and repair errors problem and anyone with windows operating system should have it
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From: Laxor on 09/27/2004
All windows 98 users this is what i suggest ok go to Start, then to Programs, then to Accessories, then to System Tools,Then disk cleanup it will get rid of all temporary internet files that you never use and dont need. It worked for me!
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From: Jeanine on 07/20/2004
How do you find the aolsystray icon, I dont think I have one.

Thanks

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From: Bob on 07/09/2004
Has anyone tried a quick restore - right click on the aol systray icon, select system information, then the utilities tab, then select quick restore - it worked for me
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From: Cheryl on 06/11/2004
I just spent almost an hour with an aol tech about my c0000005 error and when I asked what is a c000005 error, the tech said I don't know, I'll look it up! How can they fix a problem if they didn't know the meaning of the error code?!

Has anyone tried PC doctor?

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From: Lee on 06/05/2004
This very annoying problem may be caused by conflicting software. My AOL 9.0 connection was crashing every ten minutes with the following error:
'Error C0000005 occurred in module mshtml.dll'
AOL technical support couldn't help me so I investigated the problem. I noticed my computer was running QuickTime 6.5. If I closed this before starting AOL the problem disappeared.

Hope this works for you!

Lee

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From: Jerry on 05/30/2004
Actually, the link is: http://www.angelfire.com/comics/jerrykahn/ComputerStuff.html
I didn't realize that it is case-sensitive.
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From: Jerry on 05/29/2004
I get the same error, constantly. It especially happens when I go to Yahoo.com. I have Windows 98, AOL 9.0, IE 6.0. However, my computer crashes on other things, too, including MS Word, Juno, earlier versions of AOL, etc. I run anti-spyware software (Ad-Aware, SpyBot, and Spy Sweeper) at least once per week. I tried overwriting my MSHTML.DLL with another version, but it made it worse. I would love a solution.
BTW, if you are looking for links to free anti-spyware and anti-virus software (and simple, step-by-step instructions), try www.angelfire.com/comics/jerrykahn/computerstuff.html .
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From: Irtemed on 05/20/2004
same thing using AOL 9 to access a MS server public folders site. AOL crashes after a few folders are accessed.
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From: Jeff on 05/13/2004
I think I found an answer other than running an earlier version of AOL. Clean unneeded files from your hard drives. If you are running XP, go to System Tools, Disc Cleanup. Programs that can be removed are listed. Check the ones you want to remove. I found one that contained an auto dialer. That's what was causing my problem, Thanks Kids.
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From: Jeff on 05/09/2004
Hi Sande, I think it's AOL 9.0. I posted the last message yesterday. Today I started running AOL 7.0 and my father started running 8.0. We haven't had a problem all day. A question though, do you have high speed internet service? I'm wondering if it has something to do with running slow a internet service. I use a landline connection. Thanks very much for any response. Jeff
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From: Jeff on 05/08/2004
I'm having an error message come up after getting cut offline. Error Cc0000005 Occurred in modual mshtml.dll at address 0812C2B5 Stack Trace: O:mshtml.dll 0001:000db2b5. It started also after installing AOL 9.0. I'm running WIN XP.My father asked me if I had a problem getting cut off. He recently installed AOL 9.0. I know what is causing it. Blame AOL. If someone can find a fix other than AOL I would be happy. Thanks
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From: Karen on 04/17/2004
I have the same problem with mshtml.dll error when i go into aol easy designer...so far this is the only website that cuts me off. hope it doesn't get worse. i went to microsoft.com and found an article that says that there is a glitch in the Internet Explorer 6.0 pack. Now what do we do?
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From: dawn on 03/20/2004
Error in module occurs when I try to play on pogo.com every time and the computer restarts again.
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From: Scott on 03/16/2004
Same problem here! "Error C0000005 occurred in module MSHTML.DLL at address blah blah blah."
I was having other problems with .DLL errors and one of these threads said it was spyware. I doubt that has anything to do with it though.
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From: John on 02/24/2004
GPF Data ***

Error C0000005 occurred in module msawt.dll at address 7C382623

Stack Trace:
  0 : msawt.dll 0001:00001623
  1 : msawt.dll 0001:000017af
  

**** End GPF Data ****
AOL crash again.

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From: John on 02/23/2004
PF Data ***

Error C0000005 occurred in module USER32.dll at address 77D46E41

Stack Trace:
  0 : USER32.dll 0001:00005e41
  1 : <unknown> 00000000
  

**** End GPF Data ****
I'm getting one every 10 minutes now!

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From: John on 02/23/2004
** GPF Data ***

Error C0000005 occurred in module at address 8E8DF18B

Stack Trace:
  0 : <unknown> 8e8df18b
  1 : mshtml.dll 0001:0021ac14
  2 : ntdll.dll 0001:0000064e
  

**** End GPF Data ****
Here's another!! mshtml.dll! AOL, what's up? Why won't you address this when I write you!?

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From: John on 02/23/2004
Same crash here too! I blame AOL's code, and refusal of educated tech support. I'm running Win XP. The problem only started when running AOL 9.0, even after a total clean install. AOL can't help, can anyone? Thanks.
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From: Hello on 01/30/2004
GIVE ME THE ANSWER i NEED to KNOW it NOW !!!!!

I will give you a kadootje for it

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From: don on 01/22/2004
I am looking for the answer as well!!!
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