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 Outlook generated a Visual C++ Runtime Error (abno Post a Reply  
From: Fausto on 08/25/2003
My Outlook sometimes (about 2 or 3 times a week) generates the folling error:

  Microsoft Visual C++ Runtime Library
   Runtime Error!
   Program: ...\OUTLOOK.EXE
   abnormal program termination

I'm using Outlook 2002 in a Windows ME. I already scanned for virus and reinstalled outlook, but the problem keeps hapenning.

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--- Replies to this Problem ---
From: rhmitul on 09/16/2011
Generally Outlook users get outlook error code <a href="http://www.articlewritingclicks.com/Data_Recovery/0x80040600_Error_Code_in_Outlook__Here_is_How_to_Fix_it.html" target="_blank">0x80040600</a> when Outlook PST file get corrupted and if you want to fix this error or get rid from this error then perform repair process of PST file.
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From: Rahat on 09/16/2011
Generally Outlook users get outlook error code [url=http://www.articlewritingclicks.com/Data_Recovery/0x80040600_Error_Code_in_Outlook__Here_is_How_to_Fix_it.html]0x80040600[/url] when Outlook PST file get corrupted and if you want to fix this error or get rid from this error then perform repair process of PST file.
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From: mitul on 08/20/2011
recently i solved a problem that is outlook unknown error <a href="http://www.articlewritingclicks.com/Data_Recovery/0x80040600_Error_Code_in_Outlook__Here_is_How_to_Fix_it.html">unknown error 0x80040600</a>
.You need to restore that file (…and that’s a huge file) by using a PST recovery tool.

You can try using Microsoft’s Scanpst.exe (Inbox Repair Tool) – this is an approximately 37K tool that supposed to repair your Outlook.pst. I’m saying ‘supposed to’, since it’s very limited in what it can do which eventually results with quite low success rates, after all, what can you expect from a 37K file....

Go ahead, try it, and see for yourself what I’m talking about...I’ll wait…

Anyway, what I’m about to show you is truly from another league, and I can say with full confidence – this is going to completely recover your entire PST file! No matter what size it is and how badly it is damaged. (I know that professional Data Recovery labs are using this).

I’ve used it myself and it easily recovered my 5 years old 2.3GB PST file.

Good luck and hope that helped.

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From: john on 02/09/2011
This fix worked fine for me!! Thank you. & Screw you MS & Adobe.
regedit>HKEY LOCAL MACHINE>software>microsoft>office>outlook>addins>...pdf...>
modify the LoadBehavior to a 0 from whatever number, say 3..
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From: Jack on 12/11/2010
I have read many of the posts and feel very good about this site. thanks to evryone (except) norton.
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From: Mark on 11/28/2010
My issue turned out to be with AVG. I followed the regedit fix that referred to pdf, instead I changed the addon>avg value to 0.

regedit>HKEY LOCAL MACHINE>software>microsoft>office>outlook>addins>avgoutlook.Addin>
modify the LoadBehavior to a 0 from whatever number, say 3..

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From: Gary on 07/14/2010
I had this problem only when Google Calendar Sync tried to sync. I disabled email protection in Norton Internet Security and it solved the problem.
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From: Klaus on 03/26/2010
Hello,

had a c++ exception by ending/terminating outlook.

Solution is to change the default printer (in my case HP Officejet J4680)to a PDF printer (e.g.CutePDF).

Regs, Klaus

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From: Nileshkumar on 01/05/2010
close all the application

start>search>normal.dot (type in box)

Removed all the file that start with normal and normal.dot file.

Most of the any MS office issue has been fixed thru by removing normal.dot file.

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From: fixit on 03/31/2009
regedit>HKEY LOCAL MACHINE>software>microsoft>office>outlook>addins>...pdf...>
modify the LoadBehavior to a 0 from whatever number, say 3..

usually this is an Acrobat issue.

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From: Maddy on 12/22/2008
Hi guys,

as expected, I have the same error occurring whenever I try to send a new message. So basically I can receive emails but I cannot possibly send them out. I operate on XP with Karspersky, my antispam filter is turned off and I also tried a few of your tips such as the add in manager and other stuff, but unfortunately I can't seem to get rid of the problem, whatever it may be.

I could sure use some help because my work is primarily connected to Outlook and it drives me crazy. Many thanks!

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From: tommy on 09/24/2008
dell gx280**
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From: tommy on 09/24/2008
iam having the same message abnormal termination c++runtime error when im am converting .rmvb to .vob in win avi ive tried many porgrams an have succesively conveted movis but on this file only does it do this it gets to 55% then error its driving me nuts nive updated library an bios an system drivers to no avail i have a delll gx28 2.8ghz with win 2000 sp4 rollup 1 thnx to a virus i had to zero out the hardrive with windows xp system it came with ergh ne1 who may have an answer will greatly help
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From: joni on 07/25/2008
CURE-ALL for this problem.

I contacted Roadrunner Help.... all you have to do, no matter what antivirus software youare using, is disable "Check all ingcoming mail" and "check all outgoing mail", in whatever way your antivirus' email options has it worded. This is the case EVEN if you already have Anti-Spam disabled, which I did. Go back in, even if Anti-Spam is disabled, and set the program to NOT scan incoming or outgoing emails.

I tried a million things to fix this, using the registry changes, etc., and nothing else worked.

BTW, I am using Windows XP Home (Outlook Express), Works, and CA Antivirus software.

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From: Nikos on 04/24/2008
Fixed!!!
download windows defender and at tools disable OEAPI from Nektra S.A.
its from Google plugins
http://www.nektra.com/products/oeapi/support.php

it took me 2 days to find it.

nlaz

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From: Redbaron on 03/29/2008
Having samme Outlook express "runtime error " using Roadrunner, CA Security, I disabled the Ca Spam, and the Outlook works fine.

Thanks to reading previous posts here.

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From: Abdul on 02/04/2008
same error message, my problem was fixed..I use ViRobot Antivirus, i disabled email/spam protector..outlook started working again..wierd..thanks guys :.)
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From: Andy on 12/29/2007
MSOUPLUG.DLL -> MSOUPLUG.DLL.OLD sorted it for me, cheers all
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From: Beth on 12/26/2007
Thanks everyone,
I disabled my Outlook spam filter and now my email works again.
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From: Brenda on 12/15/2007
That is why I like reserching on posts to solve a problem I am having. My outlook express was not letting me click on email, it would close every time. I disabled my spam and it works fine now. Thank you to everyone that helped me.
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From: JEF on 11/19/2007
Microsoft Visual C++ Runtime
Runtime Error!
Program: OUTLOOK
abnormal program termination

I only disabled my spamfilter and it worked!
Good luck

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From: Lori on 10/25/2007
I am getting X Runtime Error when I go to view something on Amazon.com, it shuts my system down.
This is exactly what it is saying:
X Runtime error Library
This application has requested the run time to terminate in an unusual way.
Please contact the applications support tem for more information
Any Ideas anyone?
Thanks so much
Lori
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From: rachel on 10/04/2007
I found the "Visual C++ runtime error" when trying to schedule a meeting or accept one in outlook. It closed Outlook. I removed Add Aware and rebooted my pc. It seems to work when I requested a meeting, but once I tried to accept a request, it happened again.
This problem started when I installed Adobe In Design CS3 -can't remove it. I need it. Do not know what else to do. There is no file like MSOUPLUG.DLL in my pc.
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From: Steve on 06/24/2007
I don't have any Norton products installed, Plaxo is not installed but I still get this fault.
XP SP2, Zone Alarm Internet Security, Office 200 SP4
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From: Patrick on 06/18/2007
having the same problems. When trying to open an e-mail in outlook 2000 i was receiving Outlook generated a Visual C++ Runtime Error (abnormal program).

i first uninstalled office 2000 then ran eraser 2k. reinstalled office and reinstalled outlook standalone. Im no longer receiving the runtime error.

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From: Steve on 02/20/2007
I'm having the same problem with Outlook as everyone here. The only difference is I'm not using Norton. I have ZoneAlarm. I have used ZoneAlarm for years with no problems until I upgraded to their latest software
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From: Jean on 01/04/2007
Uninstall your email filter if you have one. I've unstalled the program Vade Retro (an email filter) and now all is OK for me.
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From: Corey on 11/19/2006
You folks are unreal. I have been trying to fix this for 3 weeks no thanks to the powers that be. I have no idea what I am doing but was able to fix my outlook with the information below!

Thank you for sharing your information.
Corey

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From: naisnet on 09/08/2006
Debido a un error de Microsoft Outlook, en el que al realizar alguna operacion aparece el mensaje:

Error: "Runtime Error Visual C++: C:\..\Outlook.exe, Abnormal program termination"

Hay que desintalar el Outlook 2000, y luego ejecutar el programa "eraser2k.exe" (en la página de microft está) que se encarga de desintalar todos los componentes del office y entradas de registro.

Reinstalando el Office no se soluciona este problema, ni tampoco instalando el SP3.

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From: Skip on 07/04/2006
This may be a dumb question....but when I try to rename the MsouPlug.dll file, it says I cannot rename it... is says "access is denied...make sure that disk is not write-protected or full and that file is not in use" I tried disabling NIS without success. I am using XP home and I am the administrator...any ideas?

Thanks

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From: Ray on 05/02/2006
This didn't he;p me witht the error message. Don't know what else to do. Running XP pro and never had a problem until now.
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From: Ray on 04/03/2006
Can't seem to find the msouplug.dll on my system. I get same runtime error from opening Outlook. I am running XPpro and Outlook 2000. Any suggestions?
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From: Lisa on 03/31/2006
Hami and Pete - THANK YOU , THANK YOU THANK YOU!
AFTER 5 DAYS OF DEALING WITH Microsoft and Symantac, you two have
the answer that saved me!!! Renaming: MSOUPlug.dll to: MSOUPlug.dll.old worked the moment I did it and now my outlook is up and running and downloading 263 messages! THANK YOU FOR TAKING TIME FROM YOUR BUSY LIFE TO HELP OTHERS!
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From: Kay on 12/21/2005
Thanks, folks. I found the answer I needed here and not at Symantec.

Recently installed NIS 2006, it was completely updated and I started getting this error when opening Outlook 2002 running on XP.

I disabled the Anti-Spam and it's working just fine now.

Norton's solution: <a href="http://service1.symantec.com/SUPPORT/nip.nsf/429934053165308488256d8e0076af48/904ce4986a2db52688256e55006a4558?OpenDocument&prod=Norton%20Interne">at this page</a> was obviously not sufficient since I was already updated.

Thanks so much.

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From: Denise on 12/03/2005
I just want to say THANK YOU!!! I renamed the "MSOUPLUG.DLL" to "MSOUPLUG.DLL.OLD".
Now Outlook works again!!!
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From: Paul on 11/21/2005
I am somewhat surprised but I do believe that they have fixed this problem. I had disabled the Anti-Spam feature by killing the dll as recommended in this thread many months ago. I have just noticed that the spam feature seems to be working again as a result of a recent live update. On inspection, the killed dll is still there but there is now a replacement dll. No runtime errors yet ! Better late than never.
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From: ron on 11/10/2005
disable "use msword and mail editor"


rrichesin1@aol.com

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From: Jack on 09/28/2005
I am running Office 2000 with XP Home. I got the error message every time I tried to open and read an Outlook message, although I could read them in preview pane, or send/reply/forward a message. I searched for MSOUPLUG.DLL and did not find it on my hard drive. The problem began after uninstalling Adobe Acrobat Reader - I didn't think I needed it with Adobe 6.0 Professional installed. I then also uninstalled Adobe 6.0 Pro and presto! It now works. Thanks to the guys who tipped me off to Adobe.
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From: WM on 09/25/2005
I just installed NIS2005 and came aross this error.
Resolved it in 5 mins.

There is an option in Antispam to block emails with remote images, disable it.


Immediately, Outlook opens and anti-spam works too!!!

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From: paul on 08/29/2005
Renaming MSOUPlug.dll to MSOUPlug.dll.old works fine and does allow OUTLOOK to work again.
The orginal reason i looked for a fix was due to NIS 2004 having a seroius error and it needed to be reinstalled.
I tried to uninstall 2004 and then reinstall NIS 2004 but BOTH fail.
I bought a copy of 2005 but that will not load unless 2004 is removed first.
Now I have email working again I will contact Norton help desk about my main problem which i suspect was due to a virus as my host table is being reset every time i reboot and it stops me accessing any symantec web site.
Thanks for rename help.
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From: fred on 08/18/2005
I get an runtime error 53 everytime my pc restarts,and my java has an error. I tried to delete it and re-download it but it will not let me delete it,and still cant fix the problem. I need all the help I can get!
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From: John on 08/15/2005
Norton did NOT fix this problem with Norton Internet Security 2005. I just installed it and got the same error message and shutting down of Outlook described by others, "Outlook abnormal program termination."

I did a Search for MSOUPLUG.DLL as Hami had suggested and then as Pete recommended, I renamed the "MSOUPLUG.DLL" to "MSOUPLUG.DLL.OLD".
Now Outlook works again but it did make it not possible to find the Spamblocker. Thanks to Hami and Pete. You should be on teh payroll for Norton because those bozos aren't taking care of this common problem.

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From: Hami on 05/03/2005
Team
After installing Norton AntiSpam or Norton Internet Security 200?? a "Runtime Error" occurs when the starting Outlook/Outlook Express.

When Norton AntiSpam 2004/Norton Internet Security 2004 is installed in the computer which has multiple profiles the following error occurs when the starting Outlook/Outlook Express, Outlook/Outlook Express ends.

"Microsoft Visual C++ Runtime Library Runtime Error!
Program:C: \progra - When 1\MICROS^2\OFFICE11\OUTOLOOK.EXE
As Pete recommended, I renamed the "MSOUPLUG.DLL" to "MSOUPLUG.DLL.OLD". I have fast-user-switched several times with no problems. Not a big deal; I don't have any email addresses on Outlook that even get spam.

BEAWARE that MSOUPLUG.DLL can be installed locations other than the "<root>\Program Files\Common Files\Symantec Shared\Antispam" DIRECTORY. You should use START>SEARCH>” MSOUPLUG”.

I found it buried deep in my DOCUMENTS AND SETTINGS folder.
Respectfully Submitted

Hami

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From: JudgeJudy on 01/15/2005
Hey Pat,

If you are so tired of reading all the replies about people having problem with NIS and Outlook, then stop whinging and go elsewhere. Over 90% of the people of this thread experienced the Runtime Error when they installed NIS. I'm not saying Outlook is squeaky clean but that doesn't mean Norton is faultless either. If Outlook is working fine before, and after you install a new product (ie NIS) then it starts crashing. What would you say? That's Outlook's problem?

Adobe and Plaxo can cause the same problem does not mean Norton is not doing something wrong either. If you can find a solution for your problem, great. But please spare a little thought for all the NIS users that still have to bare this problem.

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From: Pat on 01/12/2005
Thank You Tim for your reply on 03/15/2004.
I was getting alittle tired reading all the replies pointing fingers at Symantic as I do not have any Symantic software on my win2000 machine. The problem occured after removed Acrobat 4.0 (which installing Acrobat 6.0 did not do). I re-ran 6.0 and did the repair option. That took care of the problem.

Thank You Tim

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From: DrD on 01/01/2005
I run Outlook 2003 in both a corporate and home environment.
At home I have NIS 2004 and at work a mix of McAfee 7.1 and 8.0i Enterprise Antivirus equipped machines.
All three products install an antivirus plugin into Outlook.
All three products cause the same error.

This makes me think that the issues everyone is seeing aren't the fault of Symantec at all and are indeed problems caused by how Outlook 2003 handles COM plugins. Symantec's claims that the fault lies with Microsoft appear to be correct.

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From: Roger on 11/29/2004
Thanks guys. I had a runtime error when exiting Outlook 2000, which prevented Backup from working. I uninstalled Plaxo and the problem went away immediately.
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From: gsp473 on 10/04/2004
I like NortonHosedMyOutlook's solution lets all post negative reviews on amazon.com. There are 66 negative reviews so far and only two or three positive reviews. The power of the little people will be felt by Symantec.

http://www.amazon.com/exec/obidos/ASIN/B0000C8XYM/103-1777177-0476643

I had to get the Better Business Bureau Online involved with Symantec when I first bought my product due to false advertising on their web site. I ended up getting it for free but I guess I got what I paid for.

Pete's solution works but it gets rid of the toolbar which is needed for this product to work.

I wish you all luck in finding a solution to this problem.

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From: StorkBite on 09/26/2004
THE PROBLEM

My problem occurs when using a fresh install of XP Home_SP2, Office 2003_SP1, and Norton Internet Security 2005- all fully updated. I have no other add-ins or 3rd party programs installed such as Adobe Acrobat. When I attempt to access Outlook, it shuts down with the following C++ runtime error:
"Microsoft Visual C++ Debug Library
Debug Error
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE Abnormal Program Termination"

I select ABORT at the prompt.

After aborting, when I restart Outlook 2003, I get the following message:

“Microsoft Office Outlook
Outlook experienced a serious error the last time the add-in ‘norton antispam outlook plugin’ was opened. Would you like to disable this add-in? To reactivate this add-in, click About Microsoft Office Outlook on the Help menu, and then click Disabled Items”

I select NO at he prompt.

This problem happens when I first try to run Outlook after I log in to WinXP. I have uninstalled and reinstalled both Office and Norton Internet Security. There are no errors reported during either installation. I ran all of the update utilities- Windows, Office, Symantec- until I received the ‘no updates available’ message. The same problem occurs on every account that I have setup in Windows. Nothing that I have tried so far seems to make a difference.

THE REPLIES

1) This issue occurs when Norton AntiSpam is set to "Disabled" in Outlook 2003. For more information, please refer the link provided below:

Title: 'Error: "Outlook experienced a serious error . . ." after installing Norton AntiSpam'

Web URL: http://service1.symantec.com/Support/nip.nsf/docid/2003111813570836

Note: This document is also applicable to Norton Internet Security (NIS) 2005.

2) In order to resolve the issue, please refer the link provided below:

Title: 'Error: "Runtime Error!...C:\Program Files\Common Files\Symantec Shared\<File name>...R6025 - Pure virtual function call"'

Web URL: http://service1.symantec.com/support/nav.nsf/docid/2002092316375206

Note: When you re-install Norton AntiVirus (NAV), please provide the same registration information. If you do not use the same registration information (name and address), a new account will be created on the subscription server. If a new account is created, then you will not be able to get the virus definitions. Hence, I suggest that you give the same registration details at the time of registration.

REPSONSES

1) AntiSpam is not listed as a disabled item, so I can't re-enable it.
2) NAV has nothing to do with the problem, and it can't be selectively uninstalled anyway.

Still waiting...

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From: StorkBite on 09/26/2004
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: ...\OUTLOOK.EXE
abnormal program termination

The problem is still here using Outlook2003 and NIS2005.

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From: Xavier on 09/05/2004
I have Windows XP Pro SP2 with MS Office 2000 and Norton Internet Security 2004. When my computer boots up, it pops up outlook right away and works fine. I don't have fast user switching as I only have one user profile. I upgraded MS Office 2000 using Office Update online and it added security fixes and whatever, and so now it get that error. I think it could be that the update with Microsoft changed something that now conflicts with Norton and Norton doesn't update their versions of Office. I am getting real used to things not working, XP lags on startup for a good couple minutes now.... and one of my cd-burners isn't recognized anymore. I'll figure it out eventually.
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From: Christina on 09/02/2004
Just found this site. I recently purchased a new computer that included NAV 2004. I loaded Earthlink TotalAccess (an internet toolbar that has an e-mail button, spamblocker, among other things). When I try pushing a certain button on the toolbar, this same visual c++ runtime/abnormal program termination you all are describing happens. Oddly enough, I had installed this same Earthlink program on my old computer that had NAV 2002 on it, without any problems.

I just wanted to add this message to contribute to the obvious Norton pattern...it seems most people with this problem have the NAV 2004 on their computer. I don't know if Pete's solution of changing the antispam folder name will help me, since my problem is not with Outlook. Luckily, the toolbar button that creates the runtime error problem is not one I really use, so I can avoid it. It's just unbelievable to me that Symantec has not come up with a solution to this problem yet.

So there's my two cents. Will inform Symantec, and wait for them to figure this out, I suppose. It's nice to know I'm not the only one. Thanks all.

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From: Lee on 09/01/2004
I have this exact error message when I close Outlook. I'm running 2003 SP1, on XP SP2. Norton nor Plaxo have never touched the machine. Any thoughts?
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From: Tahiti on 08/04/2004
Plaxo update: Win2k\Compaq EVO n400c laptop

Just for testing sake; I reinstalled Plaxo with the latest version and everything functioned normal. This is one of our field users so I really wanted to give it a best effort and try to keep what was on the machine. I'll provided the link for Plaxo.
http://www.plaxo.com/downloads?t=2faq2

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From: tahiti on 08/04/2004
I had the same problem and thought "what the heck it Plaxo?" But I checked in Outlook and found it as a Com add-in section; although I could not uncheck it without it giving me the same error then suddenly closing Outlook, I was however able to remove it and Outlook functioned as normal. So yes, it appears to be solely related to Plaxo. By the way, plaxo is a free program that automatically updates your address book. With that said, this particular user happens to have ACT installed as well. I could be confusing the address books.
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From: NortonBlows on 07/27/2004
So are we saying here that the Norton AntiSpam plug-in must be turned off to avoid the error if used with Outlook/Windows XP?
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From: Mike on 07/02/2004
What a relief to find a solution to this problem. I've send off for my refund from Symantec! I'll find another firewall. Outlook and NIS just did not seem to want to cohabitate my overloaded machine!

Thanks Pete and others for posting the solution.

"Pete has the right idea; just rename the file C:\Program Files\Common Files\Symantec Shared\Antispam\MSOUPLUG.DLL to anything else."

Cheers

Mike

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From: Michael on 06/13/2004
I have the same problem too.
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From: Jean on 06/09/2004
I've read all the comments and it's the same problem that I've been having for months. Only mine occurs when running Internet Explorer. It doesn't occur when I open MSN Explorer, only Internet Explorer.
Very frustrating indeed!
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From: Mary on 06/08/2004
Thank you all! Stupid error has been driving me crazy. Just annoying since Outlook worked fine when I restarted it. I've been trying to get rid of the Norton toolbar anyway since I've installed Cloudmark's Spamnet which is working a lot better for me. Toolbar kept coming back even tho I'd disabled it in Norton Internet Security. So now I'm very happy. BTW - I'm running Outlook 2000 on XP Mediacenter.
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From: Chirag on 06/08/2004
Hi,

It is easy to uninstall a Plugin.
Just that if your plugin, keeps getting itself added again and again, then you have an issue (and tht's when you may want to uninstall it or delete it).

try Options->Other->Advanced->Com Plugin manager.

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From: Fred on 06/07/2004
Thanks Micheal. Removed Plaxo and hey presto Outlook is working normally. However Outlok was working normally with Plaxo installed before installing Internet Security 2004
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From: Pete on 06/07/2004
Hi JB, I have the same BS reply from Symantec a few months ago. And as you'd already know, NOTHING happened. It's over six months since this problem was first reported, so I won't hold my breath waiting for a solution from them.

Maybe we should tell them to check out this thread so that they'll know how many pissed off customers they have created.


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From: JB on 06/04/2004
I have now had this exact same issue for over 6 months, below is the latest response from Symantec:

Hello John,

Welcome back. Thank you for contacting Symantec Online Technical Support.

I have reviewed your case notes and understand that you receive the following error message:

"Microsoft Visual C++ Debug Library
Debug Error
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE Abnormal Program Termination"

John, I certainly understand your concern regarding this issue, and I do apologize for the frustration you have experienced. This issue has been reported to Symantec Development, and we are working on determining the exact root cause of this issue. Once an update or a resolution is available, we will be updating our online knowledge base. I request you to visit our website frequently to keep a track of this issue.

Symantec places high value on the opinions of our users, and we constantly strive to make our products and services better. Your opinion will help us to achieve these goals. You can post feedback at the following address:

>Web URL: http://www.symantec.com/feedback/

Thank you for your patience and co-operation. If you have further concerns or queries, please reply.

Regards,

Anees Ahmed S.
Symantec Authorized Technical Support

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From: John on 06/01/2004
I'm running Outlook 2000 with Norton Antispam 2004 and have this exact issue with Profiles. I'm glad I found this site. Randy's fix worked for me too, but now I don't have the toolbar. I wish Symantec would do something. While I wait, I'll publish my feelings on Amazon website.
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From: njf on 05/20/2004
what do you mean "it was plaxo"?

did you need to uninstall plaxo?
update/ugrade plaxo?
change a setting in plaxo?

thanks.

njf

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From: Michael on 05/19/2004
On opening Outlook 2000, I would receive the error message: Microsoft Visual C++ Runtime Library, abnormal program termination. Clicking the OK button would just terminate Outlook, but if I waited too long, I could only shut down Outlook with Ctrl-Alt-Del.

I was about to reinstal Office 2000 but couldn't find the cd. Thank God I couldn't.

PLAXO IS THE PROBLEM!!!
Thanks Randy!

Michael

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From: Shahriar on 05/17/2004
What you need to do is to hold down the Ctrl key and start outlook. After you start, keep holding the ctrl key down and delete the most recent emails that are suspicious. Your problem will be solved.
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From: Tim on 05/13/2004
Thanks! Search for 2hours but the only sinfull i found her! Thanks! ;)
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From: scott on 05/09/2004
hi,

i've got a similar problem with Outlook 2000 running on win98 SE using norton system works 2003. i'd been away for 6 weeks and upon my return had hundreds of emails in my inbox. trying to reply or create new messages since my return generates the same runtime error described here followed by Outlook shutdown.

i'm not using multiple profiles nor does Norton system works 2003 have an anti-spam feature, so i don't think this is the problem. some posts here have mentioned acrobat and i did recently uninstall acrobat 6 while away (although i don't see how the two issues could be related). any advice?

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From: Dane on 05/04/2004
Recent fresh install (from formatted drive):

WinXP Pro, all updates as of 30 Apr 2004
Off2k Pro, all updates as of 30 Apr 2004
Money 2004, all updates as of 30 Apr 2004
NIS 2004, all updates as of 30 Apr 2004
Partition Magic v7.01

(can you guess when I reinstalled? :)

I had another error relating to a TV Tuner card, so removed and sold the TV tuner card, and started from scratch.

Prior to reinstall, I had the same problem; fast-user switching, Outlook (separate .PST files) would give runtime error on startup. "OK"ing the error would allow Outlook to run on subsequent attempts.

After reading posts here, I verified that the "failed startup" of Outlook was in fact related to a Fast-User-Switching event.

As Pete recommended, I renamed the "MSOUPLUG.DLL" to "MSOUPLUG.DLL.OLD" (in file folder location "<root>\Program Files\Common Files\Symantec Shared\Antispam"). I have fast-user-switched several times with no problems. Not a big deal; I don't have any email addresses on Outlook that even get spam.

Thanks for the help everyone; goes to prove the Internet really can be a useful tool.

..dane

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From: Kevin on 05/03/2004
Same problem, exactly. Problem occurs on first time Outlook is opened after switching user profiles. Win XP Home, Outlook 2000 (first version thru' SR1a SP3), NIS 2004.

Having just bought NIS 2004, I am VERY disappointed. And I just wasted my Sunday re-installing Office 2000 from scratch.

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From: Joe on 04/29/2004
And the MOST annoying thing about this is that they claim they "cannot duplicate the problem"! I can duplicate it with my eyes closed, so what is their problem? This is just a compete ripoff to us users.

Joe

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From: Thomas on 04/27/2004
This error was reported to Symantec in September 2003.
Of course they blamed Microsoft. I cannot understand why they are not able to fix it. Maybe we should demand a discount for not functioning software or force them to post a recall./ times are changing we have to deal with these problems other way, we cannot tolerate nonstop software patches if there are any/
I tested NIS with outlook 2000, XP, 2003 in windows XP home, pro with the same error results.

E-mail

Hello Tomasz,

Thank you for contacting Symantec Online Technical Support.

In your message you wrote:
>Microsoft Outlook 2000 with installed Spam Task Bar / Msouplug.dll installed/ opened for the first time abnormally terminates with the error message. Opened Outlook for the second time works fine.
ErrorMessage: Microsoft Visual C++ Runtime Library.
Runtime Error Program\....\Outlook.exe This application has requested the runtime to terminate it in ubnormal way.

Tomasz, in order to resolve the issue we need to gather some more information. Please come back to us with the following information:

1. What is the exact error message (Error Name, Error No)?
2. Do you get the error message when opening Norton Internet Security (NIS) or when opening Microsoft Outlook?
3. Did the installation of Norton Internet Security (NIS) complete successfully?

Please be informed that if the issue occurs when opening Outlook, then I suggest that you please contact your System Vendor as some of the files may be corrupt.

Thank you for your patience and co-operation. We are looking forward to assist you.

Regards,

Sujith Prasad
Symantec Authorized Technical Support

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From: Vito on 04/26/2004
I have the same problem. What is plaxo, please?
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From: ally on 04/23/2004
thanks randy, your tip worked great!!
plaxo was the culprit
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From: Kunal on 04/15/2004
Try the solution given by randy, it really worked for me.
Thanks randy
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From: Randy on 04/15/2004
ok I had the same problems on one computer for days... the problem was it would open just fine, except when he closed outlook it would generate the same error message... turned out the problem was that the user had plaxo installed and the plugin was causing the problem... I uninstalled the program and outlook closed normally.


Thank you drive thru....

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From: Cherie on 04/14/2004
Skip ahead to Pete's suggestion from 01/13/2004 for a workaround. However, if you have the time there is interesting information in the thread especially from Japan!

Thanks, Pete, you are still helping with this problem 3 months later!

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From: Angel on 04/13/2004
I have a good workaround for this. Once you disable the Outlook plugin you will not have the function to mark an email as spam and remove. But Antispam is doing a good job at marking most of my spam emails with [Norton AntiSpam] in the subject area. What I did was to create a rule using Outlook 2003 to move any emails with [Norton AntiSpam] in the subject area to the Norton Antispam Folder. This might no be 100% helpfull if Antispam is not catching all your spam messages. So far it is working good for me and it is making my day easier. I'll keep you posted if I find anything else.
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From: André Mondri on 04/12/2004
I have the same Problem - German WinXP Prof. and NIS 2004 + Outlook 2003 !
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From: Diane on 04/12/2004
Karlton, Do you have Norton Internet Security 2004? The folders I have as I listed before are the default installation folders and locations.

Not sure what else to suggest for you, sorry.

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From: Karlton on 04/12/2004
Diane,

The Symantec Shared folder has only 2 folders, SSC and VirusDefs. Could it be an extension problem?

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From: Chris on 04/10/2004
Just to clarify, Pete's "fix" is only a workaround to stop the error occuring and the message being displayed.

You will also lose the anti-spam toolbar within Outlook.

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From: Diane on 04/09/2004
Karlton, go to program files, common files, symantec shared. You will see the antispam folder there and the msouplg.dll inside of it.

Good luck.

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From: Karlton on 04/09/2004
I tried Pete's solution, but the Symantec Shared files does not have a Antispam folder and I cannot locate the MsouPlug.dll. HELP!
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From: Liz on 04/06/2004
Pete is the best! Solution worked perfectly, it's awesome! Although, I think I'm kinda going to miss that wonderful error sound...
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From: jenniferC on 04/06/2004
I have the same problem in WinXP SP1/Office XP SP3/Outlook 2002/NIS2004 with two profiles.
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From: TF on 04/06/2004
I have the same problem WIN98 Outlook200 and NIS2004. Recently the ANTISPAM update failed and I can't get the NIS control panel to open.

However to run a very good anti spam filter try POPFILE from:

http://popfile.sourceforge.net/

This works in the same way. POPFILE acts as a proxy for your POP3 mail box and adds [spam] to the subject of intenet headers - you can then filter in outlook with rules. POPFILE is very flexible and customisable. I recommend it. ( Don't be put off that it is written in Perl the download is a windows executable that works fine.)


TF

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From: Helical on 04/06/2004
There is a knowlegebase article about it, but only in japanese. Translated with babelfish

"
Norton AntiSpam 2004/after the installing Norton Internet Security 2004, "Runtime Error" occurs when the starting Outlook/Outlook Express When Norton AntiSpam 2004/Norton Internet Security 2004 is installed in the computer which draws up the plural user accounts with Situation Outlook/Outlook Express, error below occurs when the starting Outlook/Outlook Express, Outlook/Outlook Express ends. "Microsoft Visual C++ Runtime LibraryRuntime Error! Program:C: \progra - When 1\MICROS^2\OFFICE11\OUTOLOOK.EXEabnomal PROGRAM termination "Outlook/Outlook Express is restarted, error does not occur. With Solution ƒVƒ}ƒ“ƒeƒbƒN it is in the midst of investigating presently concerning this problem. As for cause being unclear, at present stage there is no secure solution method. When this problem occurs, please restart Outlook or Outlook Express as a temporary evasion step. New information and coping method are discovered and circumstance and this document are renewed."

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From: Hans on 04/05/2004
Pete you are awesome! You are a genious! You were right on... Hans
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From: Lynda on 04/05/2004
Recently experiencing the same problem, but only with a certain weekly e-mail bulletin, previously OK, and we run McAfee, not Norton anti-virus. Any ideas? McAfee virus signatures are all up to date as far as I'm aware, though we've had some problems with our spam blocker for a few weeks.
We run Office XP on Windows NT here, but I'm the only one with a problem.
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From: John on 04/04/2004
Thanks Pete...how many more annoyed people are there waiting for a response from Symantec?
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From: Tom on 03/31/2004
I am not using the antispam portion of Symantec. We use the Corporate version of NAV. We get the same error every time we close Outlook on one of the 75 PCs we own.

Any ideas?

Thanks

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From: Joe on 03/27/2004
For whoever gets stuck with this NIS 2004 issue, skip right to Pete's fix. It worked perfectly.

Pete, whoever you are, thanks for your help! It really, really made a huge difference after spending hours trying to fix the problem!

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From: Roamer on 03/26/2004
Hi all .. indeed a pretty dismal response from Symantec .. although I bet they have it fixed in NIS2005

For now as previously said .. rename C:\Program Files\Common Files\Symantec Shared\Antispam\MSOUPLUG.DLL

Then donwload and install Ella for Spam .. from openfieldsoftware.com .. FANTASTIC and much better and accurate than Norton .. works the same way. but with an error rate of LESS than 1% .. I will never go back to norton anti spam ..

Cheers

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From: David on 03/23/2004
There could be another work-around to the Outlook 2000 / NIS 2004 problem.

For some time I was running two accounts on the same machine, but both profiles were using the same .pst file. I had rules set up to re-direct incoming mail to the correct folder. (This was because my wife didn't check her mail very often). During this time, I had no crashes.

I've just created seperate .pst files in their own profiles and now the crashing has started when opening outlook for the 1st time after logging on as a different user.

Therefore, for some users (if security isn't an issue), it may be a work-around to use a common .pst file.

Still doesn't seem to be anything on the Symantec site regarding this problem!

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From: Mark on 03/22/2004
Well! I have read all replies to the original message and credit all of you for trying to find a solution. I post my comments here hoping more info will help.

I have XP Pro and am running MS Office 2000, Microsoft Outlook 2000 SP-3 - Internet Mail Only. The only Symantec application I have installed (that I am aware of) is Symantec Fax Starter Edition 2.0. I also have Adobe 6.0 installed. I get the same error message everyone has reported when I am deleting messages from my deleted email folder. This is a random problem and only happens with some of the emails I try to delete.

I don't know if or how this may help.

MvG

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From: Chris on 03/21/2004
I noted that an update to the anti-spam feature has been included in the live update over the last couple of days but initial tests would indicate the problem has still NOT been resolved.
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From: CanadaNISUser on 03/18/2004
Greeting all,

Have the same problem with Outlook 2000, switching between multiple users and NIS2004. Your comments were very helpful and helped me understand that I wasn't the only one frustrated with these problems.

Will definitely post my NIS2004 thoughts on Amazon site but before I do, is there a way to email contact Symantec without having the pay the very expensive phone support service?


Thanks

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From: Chris on 03/17/2004
Unfortunately I have experienced the same results as Diane with the re-install of Acrobat Reader.

You would have thought an organisation like Symantec would have responded a little quicker on such an issue. I've used their products for sometime with no problems whatsoever!

I recently upgraded two systems to NIS 2004, one using Office 2000, the other 2003. Getting the problem on both Outlook systems.

Chris

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From: Diane on 03/16/2004
Thanks for the information Timothy,

I was hoping it would work for me even only using Acrobat Reader 6.0, but I still have the error. I uninstalled it, and even regedited to remove any references to Adobe.. :( Still get the error.

Maybe someone will find the fix before I do, I never stop trying to find it.

Diane

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From: Steve on 03/15/2004
Thank you Pete!!!
I have been very frustrated with this error. Normally I can figure these things out, but this one had me.
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From: Timothy on 03/15/2004
I have Windows 2000 and Outlook 2000. I recieved the outlook generated visual c++ runtime library;runtime error;.....outlook.exe abnormal program termination. I tried as others had uninstalling Microsoft office; reboot; then reinstall. This DID NOT HELP. I found the problem on my system. I recently bought Adobe Acrobat 6.0 and found that it did not remove Adobe Acrobat 4.0. When I uninstalled Adobe Acrobat 4.0, I started getting errors in all my office programs and had to delete some of the acrobat files that were located in various startup folders in Microsoft office. This took care of all my problems accept for the one with Outlook 2000. Realizing that this was probably the problem, I finally re-installed my new version of Acrobat 6.0 and the problem went away. I must assume that these software programs that link to Outlook can screw things up escpecially in my case when they are not removed properly. Shame on Adobe for not testing that their uninstall alorythm removes all its fingers properly
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From: Diane on 03/12/2004
For those of you who hoped Microsoft might have a fix, Office XP SP3 did nothing..... :( I just downloaded and installed it. Wonder what else that upgrade will cause.

Good luck and I will keep checking...
Diane

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From: John on 03/05/2004
I recently rebuilt my PC. Fresh install of Win XP Pro, Office XP Pro, and NIS 2004 with Antispam. What do you know Outlook crashes when opened under a new profile. 2 weeks ago I upgraded to Office 2003, and what do you know - exactly the same issue.

Symantec first told me to download all updates for office 2003, which I did, and what do know - the problem persists.

Symantec then suggested that I uninstall and re-load with Windows in clean boot mode - well I did that too. I'm sure you guys won't be surprised when I tell you that Outlook 2003 still crashes.

I have to say that the rest of the product works well, and even Antispam catches most of the spam once you are past the pain in the ass error message. It really is time that Symantec got this one resolved!!!!

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From: Ian on 03/05/2004
It is now over six months since this thread was started and there is no sign of a fix from Symantec.

They are probably too busy working on NIS2005 to bother trying to fix this. They must also be making a fortune from all the support calls that their customers are having to make to them.

They could at least acknowledge the problem on their knowledge base.

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From: kala on 02/24/2004
XP Pro, Office XP Pro, Outlook 2000, no Antivirus Software. Can't click "New" as in message or open a message, but can preview fine. There is a problem with Outlook.
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From: Pete on 02/23/2004
Totally agreed with "NortonHosedMyOutlook" and "frozenJim".

I don't mind doing a bit of 'user' testing/debugging for their products, but it's Symantec's responsibility to at least acknowledge there is a problem and provide a solution. As all of you can see till this day, NOTHING about this problem is listed in their knowledgebase.

I have been a user of Symantec Norton products for over 4 years, and this (2004) year's product have been the most unstable and with the worst support service ever. We do need to voice our dissatisfaction.

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From: NortonHosedMyOutlook on 02/19/2004
We all need to make our voices heard. One way of doing so is to post our negative reviews of Norton Anti-Spam on Amazon. Here's the URL:

http://www.amazon.com/exec/obidos/ASIN/B0000C8XYM/103-1777177-0476643

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From: frozenJim on 02/18/2004
We are all having the same problem:

Close Outlook.
Open Outlook with another profile.
CRASH! VC++ Error.

Hundreds of us have paid Symantec Support about this one. To some of us they say "you're wrong". Others hear "Our Technicians cannot duplicate your problem". Others hear "We are aware of the problem".

THEY ARE LYING BECAUSE THEY ARE MAKING A FORTUNE WITH THEIR GODDAMN PAY-PER-INCIDENT SUPPORT LINES!!!

There is no known fix on any newsgroups. But Pete has the right idea; just rename the file C:\Program Files\Common Files\Symantec Shared\Antispam\MSOUPLUG.DLL to anything else.

Has anyone heard of a Symantec mediated Newsgroup? I bet not! They make more money supporting their product than they do selling it.

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From: Felix on 02/14/2004
I have the newest Outlook and it doesn't matter. As long as you have multiple profiles, the problem exists.

Fee

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From: Hervé on 02/10/2004
Hi everyone, and Thanks to Pete!!!

After losing a lot of time on the Internet, I finally could get rid of that bug.

I have NIS2004 and Outlook2000 on WinXP (all french versions), and I used to get a Runtime Error when opening Outlook on the first attempt after another user.

Deleting MsouPlug.dll (renamed into MsouPlug.old) did it, although I also got rid of the Anti-Spam feature from NIS2004.

Let's hope Microsoft and/or Symantec will publish something on this, before NIS2010 and Outlook2025 ;-D

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From: John on 02/09/2004
Hi all

Just a bit confused by Symantec's reply posted on their page:

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003091515582536

Does this mean they're washing their hands of the affair by blaming Outlook? Has anyone tried to download a newer version of Outlook as they suggest and seen whether the problem is solved?

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From: Diane on 02/03/2004
In response to Steve, if you rename the file the Norton functions do not work.

I changed the names back to have antispam and such working, and am still hoping for a "real" fix from Symantec.

Will keep checking back.
Diane

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From: Steve on 02/03/2004
I have been dealing with Symantec for weeks. I have XP and am using Internet Security Pro. That error only happens on intial star up and then goes away unless you logoff and log back in or under another user. Will renaming that file fix the issue without losing any performance from Norton? If anybody can give me some input on this I would really appreciate it.
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From: Paul on 01/30/2004
Thanks for the solution to the runtime error. I do like the antispam folders and sorting but the error was completely annoying! I have had no luck with Symantec - I am very disappointed with their lack of acknowledgement of the problem and their lack of solutions
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From: pawel on 01/20/2004
YES!!!!!!!!!!! Pete is right. No more problems with anti spam in Outlook. I've also changed the name of the file MsouPlug.dll into whatever, e.g., MsouPlug.bak , as Pete suggested. Outlook now doesn't see the spam scan and the problem has disapperard, thanks Pete. Do the same
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From: Ron on 01/19/2004
Thanks Pete!!!!! Renaming the DLL solves the issue. I run Outlook 2000 on Windows 2000 Professional. I'm constantly switching profiles so the problem was quite annoying. I think a lot of us new it was an issue with the anti-spam, but thought that doing something like renaming a dll might make things worse. Once again THANKS!!!
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From: Diane on 01/19/2004
I tried renaming those two files, and yes it works. But, I have grown to like and make use of the anti-spam folders. The error is annoying but only have to face it when I change profiles. That, for me is the lesser of the evils.

I have named the files back to their originals and will keep checking here, on Microsoft, and on Symantec with hopes the fix will come.

Thanks,
Diane

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From: Keith on 01/19/2004
Not sure why posted my full name apols
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From: Keith Crawshaw on 01/19/2004
Petee your suggested workround renaming the add in file has worked for me as well. It has caused some error messages from the rules I have set up for sorting incoming e-mails but that is not as irritating as the original error
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From: Windplayer on 01/17/2004
Thanks Pete

I found that file, it's named asUniPlg.dll, and renamed it and it works. It's a good solution while waiting for the bugfix from Symantec !

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From: Kegger on 01/16/2004
I am running Windows 2000 Terminal Server with SP3 and Office XP without any SP/SR. I continually have the same error as described in the original post. However, I do not have any antivirus software installed as mentioned by most of you.

I have found that if I select New for a new message, close that new message (without sending it), I can then open existing emails without getting the error. I have been able to constantly reproduce the issue if I uncheck the "Use Microsoft Word to edit e-mail messages," located in Tools > Options > Mail format, even if I select New message. Once I check that option again, I am able to create new messages and read existing messages. If anyone has any ideas concerning my version of this problem, please post. Thanks in advance!

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From: Scot on 01/15/2004
Thanks Pete!
Your suggestion works perfectly (who cares about a spam folder anyway?) I've been trying for ages to find a workaround for this problem. I wish I'd thought of that one. I'd given up and gone back to Outlook Express, but now I can use Outlook without that irritating error. I suppose Symantec will get round to a fix eventually.

Thanks again
Scot

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From: Pete on 01/13/2004
I have the same problem as most of you guys. My setup is either Windows 2000 Pro or XP Pro running Office XP and Outlook setup for multiple profile (email accounts).

I have to constantly switch between profiles so the runtime error annoys the hell out of me.

I found a not so elegant (band aid) sort of way of temporary getting rid of the runtime error and it seems to work under my config, at least until the efficient programmers at Symantec finds a way around this problem.

As most of you would have already noticed, NIS or NAS keeps putting the Antispam addin back into Outlook even if you try to remove it, and that is the culprit that's causing the error. What I did is rename the NIS antispam addin to another name (eg. from MsouPlug.dll to MsouPlug.bak) so the antispam program can't find it. This seems to work as NIS didn't generate any error and just skips loading the addin.

You can find this MsouPlug.dll in directory <drive>:\Program Files\Common Files\Symantec Shared\Antispam

Let me know whether that will help. Good luck!

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From: Bryan on 01/12/2004
I'm getting the same error, however with different circumstances.

Win XP, Office XP. Trend Micro OfficeScan, not NAV

Get the error while a user deletes messages from the inbox.

I've tried the MS fix of unchecking Exchange Scan, but still no good.

I think it's a problem with Outlook, not Symantec...

Just my two cents...

If anyone knows a fix, please post asap

Regards,

Bryan.

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From: Didi on 01/09/2004
I did a complete reinstall. It does NOT solve the Problem. I got an answer from Symantec: They know about the problem and are working on a solution.
I had to wait 8 weeks to get an answer!! Service does notwork very fast!!!
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From: Stewart on 01/07/2004
I've now got the error having yesterday installed NIS 2004 onto my XP Pro notebook with Outlook 2000. I've also got multiple profiles. My home machine which has NIS 2004 installed but has only one profile has no problems.
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From: Keith on 01/07/2004
Thought everyone would be interested to learn that NIS2004 has been awarded 'Best Buy' status by the Consumers Association this month!
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From: Diane on 01/06/2004
Just so no one will bother, if you trust my testing, I uninstalled each Windows HotFix one at a time and tested Outlook. Got the error each time. I did this because one site mentioned it might be the hotfixes. Not on my machine.

Trying now to uninstall and reinstall Office XP again, will post again if it does work.

Still trying here...
Diane

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From: <-Kwou-> on 01/06/2004
I also have the same problem. I am using NAV 2004 and Outlook 2003. I've formated one week ago and the problem continues, so, I think, that this problem isn't from our computers, I believe it is may be located im the Outlook or in the Office.
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From: Chris on 12/29/2003
I've got the same problem using NAS2004 and Outlook 2000 on Win2000SP4. Can't uncheck the Anti-Spam add-in, as then Outlook closes with errors!
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From: Greg on 12/29/2003
I have the same problem with Outlook 2002 and NIS2004.
I turned off the Exchange Scan add-in in Outlook as suggested by Gao on 12/02/2003. Now, one of my outlook profiles works as it should, but another outlook profile still generates the the runtime error. (I turned off the Exchange Scan add-in in both profiles.)
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From: Beat on 12/29/2003
Runtime error after a recent Adobe Acrobat installation:

You can solve the problem by starting Adobe Acrobat and checking the option, that Acrobat should show pdf files in a browser window and not in a separtely opened window.

After Acrobat has installed this feature, Outlook will open messages without the abnormal program termination.

System: Windows XP pro, Outlook 2000, Acrobat 6.0.

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From: Diane on 12/15/2003
Anyone know of a Registry Eraser Utility for Office XP? Their site doesn't mention one yet, and says the fix Janne spoke of has not been tested with XP.

Still searching for a solution.

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From: Janne on 12/14/2003
My solution on the error message:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: ...\OUTLOOK.EXE
abnormal program termination

was to uninstall Office 2000 (from the CD) AND then run the eraser2k:
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q239/9/38.asp&NoWebContent=1

- thereby removing the remaining Office files in the regristry. Afterwards I reinstalled Office. On opening Outlook I had the choice to reinstall the former Outlook data and I did - and voila! Outlook is back to normal!

Hope it works for you guys!

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From: DarthMaul on 12/09/2003
I am getting the same Outlook runtime error here. XP Pro, NSC 2004, Outlook 2002, mutltiple XP accounts.
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From: Richard on 12/09/2003
I'm seeing the same problem with the addition of outlook being incredibly slow when it isn't crashing.
The crashing occurs when starting a new email, or opening a recieved email. Previewing in the preview pane won't crash it.
I've run Office Update, and restore and repair, neither of which helped.
Using the runas service will also cause the same crash when trying to use any program.
Outlook is also incredibly fast at exiting, as though it isn't really exiting and going through the routine but just stopping.

All this started soon after install Adobe 6, though outlook does not appear to be using Adobe in anyway. Oh, and it's all on a terminal server, which makes things a little more interesting.

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From: Didi on 12/09/2003
Sorry, but i did not mention my System configuration. Same like yours Diane. Outlook 2002, xp Prof. and multi-user. In Germany you have to pay 29€/call (about the same in $) if you nead help from norton/symantec. Seems like they do not care.
I tried to change the priority of "acc.exe". No error messages since then. I will let you know if it helped.
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From: Diane on 12/08/2003
Ditto to Didi in Germany's post,

NC, USA here, mine is the same problem. Multi users, Windows XP, Outlook 2002. It is quite annoying.

I keep coming here hoping someone found a fix, and will keep checking here, Symantec, and others. Will post if I find a fix.

Good luck to all,
Diane

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From: Didi on 12/08/2003
Hi! Greatings from Germany.
I have the german version and the same problem. Runtime error and outlook.exe closes the first time i started. why doesn`t symantec care?? Does anyone have a solution???
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From: Gao on 12/02/2003
I get the fowling in microsoft web pag, hope it helps.
http://support.microsoft.com/default.aspx?scid=kb;en-us;325117

OL2002: "Microsoft Visual C++ Runtime Library" Error Message When You Open an HTML Message in Outlook 2002
View products that this article applies to.
This article was previously published under Q325117
SYMPTOMS
When you open an HTML message in Outlook 2002, you may receive the following error message:

Microsoft Visual C++ Runtime Library (Path to Outlook.exe) Abnormal Program Termination.
CAUSE
This behavior may occur if McAfee VirusScan is installed on your computer and the Exchange Scan add-in is turned on in Outlook 2002. Exchange Scan can cause a conflict with Outlook 2002.
RESOLUTION
To resolve this issue, turn off the Exchange Scan add-in in Outlook. To do this, follow these steps:
Start Outlook 2002.
On the Tools menu, click Options.
In the Options dialog box, select the Other tab, and then click Advanced Options.
In the Advanced Options dialog box, click Add-In Manager.
In the Add-In Manager dialog box, click to clear the Exchange Scan check box.
Click OK three times to close the dialog boxes.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products

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From: Jake on 12/02/2003
This is a doc on
http://support.microsoft.com/default.aspx?scid=kb;en-us;325117

It may helps.

Regards,

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From: Keith on 12/02/2003
Jay the document you refer to talks about the issues of NIS 2004 with Outlook 2003. Mine is an issue re NIS 2004 with Outlook 2002. The workaround I received from Symantec referred to below has worked for me the first time I rebooted but I am sceptical the fix will continue to work.
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From: David on 12/02/2003
I seem to have the same problem. Only when you switch between users do you get the error message. I am runnning NAS2004 with office 2000 prem sr-1.
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From: Stephane on 12/01/2003
Same Outlook Runtime Error problem.

Symantec: this should be a priority....

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From: Jay on 12/01/2003
I called Symantec today also. The support guy said they think they have enough info to recreate the issue and resolve it.

I sent them screen shots of the termination and subsequent start-up "do you want to disable the plug-in" windows.

He said it sound like "NAS 2004 plugin" is attempting to get information about the e-mail accounts before its cleaned up control blocks from the previous account session ... this is why it seems to appear only after switching accounts, users or logout/login.

It should be coming out as a "live update" in the future. He said they will post any progress in the following DOC.

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003091515582536

I know what is currently in the DOC says very little to help ... but let's keep an eye on it.

If we could tell OUTLOOK not to send/receive e-mail during start-up we would have a temporary work-around ... but that option doesn't seem to be available. Does anyone know if that can be done?

I'll keep looking ... see ya later

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From: Keith on 12/01/2003
Latest message from Symantec today - Symantec is investigating these problems. The cause is unknown, and there is no solution at this time. Symantec would like to apologize for any inconvenience or loss of productivity this issue has caused you.

As a workaround, please change the load order of ccApp and check if the issue is resolved.

To remove ccApp.exe from the Windows run registry key:

WARNING: We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Hence, please refer to the following document on how to make a back up of the registry keys:

Title: 'How to make a backup of the Windows registry'
Document ID: 199762382617
> Web URL:
> http://service1.symantec.com/Support/tsgeninfo.nsf/docid/199762382617

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From: Ron on 12/01/2003
I have the same issue with NAV Anti-Spam 2004 with multiple Outlook profiles running on Windows 2000 SP4. I opened an issue with Symantec back in October and was told it was being researched. I guess we all need to keep reminding them.
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From: Felix on 11/30/2003
Hey Jay,

You are right on the money. I have installed, they same setup as your self and get the same results, yet if I get rid of one of my Email profiles (Your refer to it as Different User) it happens then. If I leave my multi user setting then I have to chose that setting (user) twice before it works. Hopefully Symantec will fix this soon.

Fee

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From: Jay on 11/30/2003
Most real technical support desks would have shipped this type of problem from this many users to a developer and let the users know they are working on the issue. It appears it involves OUTLOOK, XP with multiple users and Norton ANTISPAM 2004. It seems to only occur at initiation of OUTLOOK after using XP switch user function. Does everyone agree on this? If so maybe we can beg someone at Symantec to set up a similar system so they can RECREATE the issue and resolve it.
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From: Keith on 11/30/2003
Like many below the problem is a real pain and despite suggesting that I may have solved below it came back! I have a registered Error Message[#990339] and have just posted another complaint to Symantec
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From: Jay on 11/30/2003
I have the same issue as Dan 11/25 and Chris 11/30. I have Windows XP home with multiple accounts and OUTLOOK 2003. Problem began after installing Norton Antispam 2004. E-mailed Symantec and they act as if they have never heard of this before. My probem # is 1086267 open with Symantec. Can Dan and Chris list there numbers so we can reference those when we talk to Symantec .. they must be aware this is a bigger issue than they let on.

I have reinstalled Internet Security as they suggested and tried all other avenues. Sure this could also be an OUTLOOK issue .. all I want is for someone to resolve it and it is only happening with NAS 2004.

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From: Chris MacDonald on 11/30/2003
Same problem with the runtime error. I have tested as did Dan who posted on the 25th of Nov 2003. I get the same symptom or problem when switching between user and outlook is running on both users. I have forwarded on to Norton the problem
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From: Bingo on 11/28/2003
MY SOLUTION:
In my case, the problem was a corrupted Outlook .pst file. I used the Microsoft tool SCANPST.EXE and everything was alright. Refer to Microsoft Knowledge Base Article - 287497 "How to Use the Inbox Repair Tools to Recover Messages".
What happened before: I started Outlook while NAV2004 was scanning my computer (C:\), the system stopped responding. After rebooting, Outlook would come up with that "runtime error" every time I started it.
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From: maria on 11/26/2003
SYMPTOMS
When you attempt to connect to the Internet, you may receive an error message similar to the following:

Visual C++ library.
Runtime error. Abnormal program termination.
CAUSE
This problem can occur when both of the following conditions are true:
America Online (AOL) software is running on your computer.
Your installation of America Online software is damaged.
RESOLUTION
To work around this problem, use the following methods in the order that they appear.
Remove the AOL Software
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
On the Install/Uninstall tab, click the AOL software, click Add/Remove, and then follow the steps to remove the software.
Repeat step 3 for any additional instances of the AOL software until all AOL software is removed.
Clean the Windows Temp Directory
Use Windows Explorer to browse to C:\Windows\Temp.
On the Edit menu, click Select All.
Press DELETE, and then click Yes to delete all the files.
On the desktop, right-click Recycle Bin, and then click Empty Recycle Bin.
Restart the computer.
Install AOL Software
Press CTRL+ALT+DELETE to open the Close Program dialog box.
Quit all programs except Windows Explorer and Systray (which are parts of Windows). To quit a program, click the program, and then click End Task.
Click Cancel.
Disable any antivirus or disk tool programs that are installed on the computer. For information about how to disable these programs, see Help or the printed documentation for the program.
Run the AOL Setup program.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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From: Al on 11/26/2003
Mine startedwhen I installed a new hard drive.
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From: Dan on 11/25/2003
Well, looks like I'm not the only one to have this problem. I have no fix, but this is what I can contribute.

NAS runs great, but I do get this error only when I switch users on the machine. Close the error box and restart Outlook and everything is fine. As long as I don't switch users I'm fine. I've duplicated this on three different machines. Win2KPro and XP Pro. If you just have one user, you can power up your machine and use Outlook and never have this problem.

I was running Office 2000 Pro. On one machine, I installed a new hard drive, new XP Pro and then Office 2003. Yep, still get the error when switching users.

I did get my way through to a support person at Symantec without having to pay or give up my credit card number. After researching and checking with their programmers, I was told that this was a new issue that they hadn't heard about. I reported this on or about November 19. Hopefully they will find, fix and supply a patch soon.

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From: Jake on 11/25/2003
Well that is great, everyone is sitting with the same problem but no answers... Im running XP if anyone does get a answer.
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From: Blacky on 11/24/2003
I am getting the same error but only the 1st time I start outlook !!!
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From: rob on 11/19/2003
I have the same problem, any solution? Also running norton antivirus 2004
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From: Yasha on 11/18/2003
We Have SAV 8.1 running and the same problem...
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From: Keith on 10/19/2003
I have had the same problem with Outlook since installing Norton IS 2004 with Outloos 2002 and Windows XO Home. However I turned off the anti spam filter on Norton and the problem seems to have stopped although the anti spam utility is inoperable and I am back to the equivalent of IS 2003
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From: Thomas on 10/16/2003
I am getting the same error but only the 1st time I start outlook. After I get the error and outlook closes, it opens fine the next time. My problems also started after installing Norton IS 2004. I'm using Windows XP and Outlook 2002.

I've scanned for visuses and tried the Microsoft fix with no success.

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From: mb on 10/16/2003
change to outlook express, we also couldn't solve the problem
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From: Trish on 10/09/2003
I went to the Microsoft link suggested and tried to follow the instructions to uncheck the Exchange Scan box in the Add-in Manager under 'advanced options'. But the initial problem locks up Outlook and it doesn't allow me to access anything before it shuts down! (When I close the error dialogue box, the Outlook program closes too.)

Help!

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From: Trish on 10/09/2003
I just installed Norton 2004 and began having the problem (among numerous others) a few days following the installation.
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From: Ryan on 10/07/2003
Here's Microsoft's solution to the problem (KB325117):
http://support.microsoft.com/default.aspx?scid=kb;en-us;325117

Good luck!

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From: bob on 10/07/2003
I installed Norton IS 2004 and then started toget the error,
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From: Stephen on 10/01/2003
Me too. Is there a solution anywhere?
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From: William on 09/25/2003
I firmly believe this is caused by messages sent from Outlook 2003 and that there is a problem with that program.
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From: Jim on 09/24/2003
I'm running Windows 98 and Outlook 2000 and am having the same problem as of a month ago. Still looking for help.
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From: Thomas Tiang on 09/18/2003
Me Too!
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From: carol on 09/16/2003
Ik heb hetzelfde probleem, heeft iemand reeds een oplossing.
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From: Mike on 09/09/2003
I just recently started having the same problem on 2 different pc's. Anyone heard of a solution??
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From: Kevin on 08/31/2003
I have the same problem!
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