Microsoft Visual C++ Runtime Library
   Runtime Error!
   Program: ...\OUTLOOK.EXE
   abnormal program termination

You can try using Microsoft’s Scanpst.exe (Inbox Repair Tool) – this is an approximately 37K tool that supposed to repair your Outlook.pst. I’m saying ‘supposed to’, since it’s very limited in what it can do which eventually results with quite low success rates, after all, what can you expect from a 37K file....

Go ahead, try it, and see for yourself what I’m talking about...I’ll wait…

Anyway, what I’m about to show you is truly from another league, and I can say with full confidence – this is going to completely recover your entire PST file! No matter what size it is and how badly it is damaged. (I know that professional Data Recovery labs are using this).

I’ve used it myself and it easily recovered my 5 years old 2.3GB PST file.

had a c++ exception by ending/terminating outlook.

Solution is to change the default printer (in my case HP Officejet J4680)to a PDF printer (e.g.CutePDF).

start>search>normal.dot (type in box)

Removed all the file that start with normal and normal.dot file.

as expected, I have the same error occurring whenever I try to send a new message. So basically I can receive emails but I cannot possibly send them out. I operate on XP with Karspersky, my antispam filter is turned off and I also tried a few of your tips such as the add in manager and other stuff, but unfortunately I can't seem to get rid of the problem, whatever it may be.

I contacted Roadrunner Help.... all you have to do, no matter what antivirus software youare using, is disable "Check all ingcoming mail" and "check all outgoing mail", in whatever way your antivirus' email options has it worded. This is the case EVEN if you already have Anti-Spam disabled, which I did. Go back in, even if Anti-Spam is disabled, and set the program to NOT scan incoming or outgoing emails.

I tried a million things to fix this, using the registry changes, etc., and nothing else worked.

it took me 2 days to find it.

Error: "Runtime Error Visual C++: C:\..\Outlook.exe, Abnormal program termination"

Hay que desintalar el Outlook 2000, y luego ejecutar el programa "eraser2k.exe" (en la página de microft está) que se encarga de desintalar todos los componentes del office y entradas de registro.

Recently installed NIS 2006, it was completely updated and I started getting this error when opening Outlook 2002 running on XP.

I disabled the Anti-Spam and it's working just fine now.

Norton's solution: <a href="http://service1.symantec.com/SUPPORT/nip.nsf/429934053165308488256d8e0076af48/904ce4986a2db52688256e55006a4558?OpenDocument&prod=Norton%20Interne">at this page</a> was obviously not sufficient since I was already updated.

There is an option in Antispam to block emails with remote images, disable it.

I did a Search for MSOUPLUG.DLL as Hami had suggested and then as Pete recommended, I renamed the "MSOUPLUG.DLL" to "MSOUPLUG.DLL.OLD".
Now Outlook works again but it did make it not possible to find the Spamblocker. Thanks to Hami and Pete. You should be on teh payroll for Norton because those bozos aren't taking care of this common problem.

When Norton AntiSpam 2004/Norton Internet Security 2004 is installed in the computer which has multiple profiles the following error occurs when the starting Outlook/Outlook Express, Outlook/Outlook Express ends.

"Microsoft Visual C++ Runtime Library Runtime Error!
Program:C: \progra - When 1\MICROS^2\OFFICE11\OUTOLOOK.EXE
As Pete recommended, I renamed the "MSOUPLUG.DLL" to "MSOUPLUG.DLL.OLD". I have fast-user-switched several times with no problems. Not a big deal; I don't have any email addresses on Outlook that even get spam.

BEAWARE that MSOUPLUG.DLL can be installed locations other than the "<root>\Program Files\Common Files\Symantec Shared\Antispam" DIRECTORY. You should use START>SEARCH>” MSOUPLUG”.

If you are so tired of reading all the replies about people having problem with NIS and Outlook, then stop whinging and go elsewhere. Over 90% of the people of this thread experienced the Runtime Error when they installed NIS. I'm not saying Outlook is squeaky clean but that doesn't mean Norton is faultless either. If Outlook is working fine before, and after you install a new product (ie NIS) then it starts crashing. What would you say? That's Outlook's problem?

Adobe and Plaxo can cause the same problem does not mean Norton is not doing something wrong either. If you can find a solution for your problem, great. But please spare a little thought for all the NIS users that still have to bare this problem.

http://www.amazon.com/exec/obidos/ASIN/B0000C8XYM/103-1777177-0476643

I had to get the Better Business Bureau Online involved with Symantec when I first bought my product due to false advertising on their web site. I ended up getting it for free but I guess I got what I paid for.

Pete's solution works but it gets rid of the toolbar which is needed for this product to work.

My problem occurs when using a fresh install of XP Home_SP2, Office 2003_SP1, and Norton Internet Security 2005- all fully updated. I have no other add-ins or 3rd party programs installed such as Adobe Acrobat. When I attempt to access Outlook, it shuts down with the following C++ runtime error:
"Microsoft Visual C++ Debug Library
Debug Error
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE Abnormal Program Termination"

I select ABORT at the prompt.

After aborting, when I restart Outlook 2003, I get the following message:

“Microsoft Office Outlook
Outlook experienced a serious error the last time the add-in ‘norton antispam outlook plugin’ was opened. Would you like to disable this add-in? To reactivate this add-in, click About Microsoft Office Outlook on the Help menu, and then click Disabled Items”

I select NO at he prompt.

This problem happens when I first try to run Outlook after I log in to WinXP. I have uninstalled and reinstalled both Office and Norton Internet Security. There are no errors reported during either installation. I ran all of the update utilities- Windows, Office, Symantec- until I received the ‘no updates available’ message. The same problem occurs on every account that I have setup in Windows. Nothing that I have tried so far seems to make a difference.

THE REPLIES

1) This issue occurs when Norton AntiSpam is set to "Disabled" in Outlook 2003. For more information, please refer the link provided below:

Title: 'Error: "Outlook experienced a serious error . . ." after installing Norton AntiSpam'

Web URL: http://service1.symantec.com/Support/nip.nsf/docid/2003111813570836

Note: This document is also applicable to Norton Internet Security (NIS) 2005.

2) In order to resolve the issue, please refer the link provided below:

Title: 'Error: "Runtime Error!...C:\Program Files\Common Files\Symantec Shared\<File name>...R6025 - Pure virtual function call"'

Web URL: http://service1.symantec.com/support/nav.nsf/docid/2002092316375206

Note: When you re-install Norton AntiVirus (NAV), please provide the same registration information. If you do not use the same registration information (name and address), a new account will be created on the subscription server. If a new account is created, then you will not be able to get the virus definitions. Hence, I suggest that you give the same registration details at the time of registration.

REPSONSES

1) AntiSpam is not listed as a disabled item, so I can't re-enable it.
2) NAV has nothing to do with the problem, and it can't be selectively uninstalled anyway.

I just wanted to add this message to contribute to the obvious Norton pattern...it seems most people with this problem have the NAV 2004 on their computer. I don't know if Pete's solution of changing the antispam folder name will help me, since my problem is not with Outlook. Luckily, the toolbar button that creates the runtime error problem is not one I really use, so I can avoid it. It's just unbelievable to me that Symantec has not come up with a solution to this problem yet.

Thanks Pete and others for posting the solution.

"Pete has the right idea; just rename the file C:\Program Files\Common Files\Symantec Shared\Antispam\MSOUPLUG.DLL to anything else."

Cheers

It is easy to uninstall a Plugin.
Just that if your plugin, keeps getting itself added again and again, then you have an issue (and tht's when you may want to uninstall it or delete it).

Maybe we should tell them to check out this thread so that they'll know how many pissed off customers they have created.

Hello John,

Welcome back. Thank you for contacting Symantec Online Technical Support.

I have reviewed your case notes and understand that you receive the following error message:

"Microsoft Visual C++ Debug Library
Debug Error
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE Abnormal Program Termination"

John, I certainly understand your concern regarding this issue, and I do apologize for the frustration you have experienced. This issue has been reported to Symantec Development, and we are working on determining the exact root cause of this issue. Once an update or a resolution is available, we will be updating our online knowledge base. I request you to visit our website frequently to keep a track of this issue.

Symantec places high value on the opinions of our users, and we constantly strive to make our products and services better. Your opinion will help us to achieve these goals. You can post feedback at the following address:

>Web URL: http://www.symantec.com/feedback/

Thank you for your patience and co-operation. If you have further concerns or queries, please reply.

Regards,

did you need to uninstall plaxo?
update/ugrade plaxo?
change a setting in plaxo?

thanks.

I was about to reinstal Office 2000 but couldn't find the cd. Thank God I couldn't.

PLAXO IS THE PROBLEM!!!
Thanks Randy!

i've got a similar problem with Outlook 2000 running on win98 SE using norton system works 2003. i'd been away for 6 weeks and upon my return had hundreds of emails in my inbox. trying to reply or create new messages since my return generates the same runtime error described here followed by Outlook shutdown.

WinXP Pro, all updates as of 30 Apr 2004
Off2k Pro, all updates as of 30 Apr 2004
Money 2004, all updates as of 30 Apr 2004
NIS 2004, all updates as of 30 Apr 2004
Partition Magic v7.01

(can you guess when I reinstalled? :)

I had another error relating to a TV Tuner card, so removed and sold the TV tuner card, and started from scratch.

Prior to reinstall, I had the same problem; fast-user switching, Outlook (separate .PST files) would give runtime error on startup. "OK"ing the error would allow Outlook to run on subsequent attempts.

After reading posts here, I verified that the "failed startup" of Outlook was in fact related to a Fast-User-Switching event.

As Pete recommended, I renamed the "MSOUPLUG.DLL" to "MSOUPLUG.DLL.OLD" (in file folder location "<root>\Program Files\Common Files\Symantec Shared\Antispam"). I have fast-user-switched several times with no problems. Not a big deal; I don't have any email addresses on Outlook that even get spam.

Thanks for the help everyone; goes to prove the Internet really can be a useful tool.

E-mail

Hello Tomasz,

Thank you for contacting Symantec Online Technical Support.

In your message you wrote:
>Microsoft Outlook 2000 with installed Spam Task Bar / Msouplug.dll installed/ opened for the first time abnormally terminates with the error message. Opened Outlook for the second time works fine.
ErrorMessage: Microsoft Visual C++ Runtime Library.
Runtime Error Program\....\Outlook.exe This application has requested the runtime to terminate it in ubnormal way.

Tomasz, in order to resolve the issue we need to gather some more information. Please come back to us with the following information:

1. What is the exact error message (Error Name, Error No)?
2. Do you get the error message when opening Norton Internet Security (NIS) or when opening Microsoft Outlook?
3. Did the installation of Norton Internet Security (NIS) complete successfully?

Please be informed that if the issue occurs when opening Outlook, then I suggest that you please contact your System Vendor as some of the files may be corrupt.

Thank you for your patience and co-operation. We are looking forward to assist you.

Regards,

However to run a very good anti spam filter try POPFILE from:

http://popfile.sourceforge.net/

This works in the same way. POPFILE acts as a proxy for your POP3 mail box and adds [spam] to the subject of intenet headers - you can then filter in outlook with rules. POPFILE is very flexible and customisable. I recommend it. ( Don't be put off that it is written in Perl the download is a windows executable that works fine.)

Any ideas?

For now as previously said .. rename C:\Program Files\Common Files\Symantec Shared\Antispam\MSOUPLUG.DLL

Then donwload and install Ella for Spam .. from openfieldsoftware.com .. FANTASTIC and much better and accurate than Norton .. works the same way. but with an error rate of LESS than 1% .. I will never go back to norton anti spam ..

For some time I was running two accounts on the same machine, but both profiles were using the same .pst file. I had rules set up to re-direct incoming mail to the correct folder. (This was because my wife didn't check her mail very often). During this time, I had no crashes.

I've just created seperate .pst files in their own profiles and now the crashing has started when opening outlook for the 1st time after logging on as a different user.

Therefore, for some users (if security isn't an issue), it may be a work-around to use a common .pst file.

I have XP Pro and am running MS Office 2000, Microsoft Outlook 2000 SP-3 - Internet Mail Only. The only Symantec application I have installed (that I am aware of) is Symantec Fax Starter Edition 2.0. I also have Adobe 6.0 installed. I get the same error message everyone has reported when I am deleting messages from my deleted email folder. This is a random problem and only happens with some of the emails I try to delete.

I don't know if or how this may help.

Have the same problem with Outlook 2000, switching between multiple users and NIS2004. Your comments were very helpful and helped me understand that I wasn't the only one frustrated with these problems.

Will definitely post my NIS2004 thoughts on Amazon site but before I do, is there a way to email contact Symantec without having the pay the very expensive phone support service?

You would have thought an organisation like Symantec would have responded a little quicker on such an issue. I've used their products for sometime with no problems whatsoever!

I recently upgraded two systems to NIS 2004, one using Office 2000, the other 2003. Getting the problem on both Outlook systems.

I was hoping it would work for me even only using Acrobat Reader 6.0, but I still have the error. I uninstalled it, and even regedited to remove any references to Adobe.. :( Still get the error.

Maybe someone will find the fix before I do, I never stop trying to find it.

Symantec first told me to download all updates for office 2003, which I did, and what do know - the problem persists.

Symantec then suggested that I uninstall and re-load with Windows in clean boot mode - well I did that too. I'm sure you guys won't be surprised when I tell you that Outlook 2003 still crashes.

They are probably too busy working on NIS2005 to bother trying to fix this. They must also be making a fortune from all the support calls that their customers are having to make to them.

I don't mind doing a bit of 'user' testing/debugging for their products, but it's Symantec's responsibility to at least acknowledge there is a problem and provide a solution. As all of you can see till this day, NOTHING about this problem is listed in their knowledgebase.

Close Outlook.
Open Outlook with another profile.
CRASH! VC++ Error.

Hundreds of us have paid Symantec Support about this one. To some of us they say "you're wrong". Others hear "Our Technicians cannot duplicate your problem". Others hear "We are aware of the problem".

THEY ARE LYING BECAUSE THEY ARE MAKING A FORTUNE WITH THEIR GODDAMN PAY-PER-INCIDENT SUPPORT LINES!!!

There is no known fix on any newsgroups. But Pete has the right idea; just rename the file C:\Program Files\Common Files\Symantec Shared\Antispam\MSOUPLUG.DLL to anything else.

After losing a lot of time on the Internet, I finally could get rid of that bug.

I have NIS2004 and Outlook2000 on WinXP (all french versions), and I used to get a Runtime Error when opening Outlook on the first attempt after another user.

Deleting MsouPlug.dll (renamed into MsouPlug.old) did it, although I also got rid of the Anti-Spam feature from NIS2004.

Just a bit confused by Symantec's reply posted on their page:

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003091515582536

Does this mean they're washing their hands of the affair by blaming Outlook? Has anyone tried to download a newer version of Outlook as they suggest and seen whether the problem is solved?

I changed the names back to have antispam and such working, and am still hoping for a "real" fix from Symantec.

I have named the files back to their originals and will keep checking here, on Microsoft, and on Symantec with hopes the fix will come.

I have to constantly switch between profiles so the runtime error annoys the hell out of me.

I found a not so elegant (band aid) sort of way of temporary getting rid of the runtime error and it seems to work under my config, at least until the efficient programmers at Symantec finds a way around this problem.

As most of you would have already noticed, NIS or NAS keeps putting the Antispam addin back into Outlook even if you try to remove it, and that is the culprit that's causing the error. What I did is rename the NIS antispam addin to another name (eg. from MsouPlug.dll to MsouPlug.bak) so the antispam program can't find it. This seems to work as NIS didn't generate any error and just skips loading the addin.

You can find this MsouPlug.dll in directory <drive>:\Program Files\Common Files\Symantec Shared\Antispam

Win XP, Office XP. Trend Micro OfficeScan, not NAV

Get the error while a user deletes messages from the inbox.

I've tried the MS fix of unchecking Exchange Scan, but still no good.

I think it's a problem with Outlook, not Symantec...

Just my two cents...

If anyone knows a fix, please post asap

Regards,

Trying now to uninstall and reinstall Office XP again, will post again if it does work.

You can solve the problem by starting Adobe Acrobat and checking the option, that Acrobat should show pdf files in a browser window and not in a separtely opened window.

After Acrobat has installed this feature, Outlook will open messages without the abnormal program termination.

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: ...\OUTLOOK.EXE
abnormal program termination

was to uninstall Office 2000 (from the CD) AND then run the eraser2k:
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q239/9/38.asp&NoWebContent=1

- thereby removing the remaining Office files in the regristry. Afterwards I reinstalled Office. On opening Outlook I had the choice to reinstall the former Outlook data and I did - and voila! Outlook is back to normal!

NC, USA here, mine is the same problem. Multi users, Windows XP, Outlook 2002. It is quite annoying.

I keep coming here hoping someone found a fix, and will keep checking here, Symantec, and others. Will post if I find a fix.

OL2002: "Microsoft Visual C++ Runtime Library" Error Message When You Open an HTML Message in Outlook 2002
View products that this article applies to.
This article was previously published under Q325117
SYMPTOMS
When you open an HTML message in Outlook 2002, you may receive the following error message:

It may helps.

I sent them screen shots of the termination and subsequent start-up "do you want to disable the plug-in" windows.

He said it sound like "NAS 2004 plugin" is attempting to get information about the e-mail accounts before its cleaned up control blocks from the previous account session ... this is why it seems to appear only after switching accounts, users or logout/login.

It should be coming out as a "live update" in the future. He said they will post any progress in the following DOC.

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003091515582536

I know what is currently in the DOC says very little to help ... but let's keep an eye on it.

If we could tell OUTLOOK not to send/receive e-mail during start-up we would have a temporary work-around ... but that option doesn't seem to be available. Does anyone know if that can be done?

As a workaround, please change the load order of ccApp and check if the issue is resolved.

To remove ccApp.exe from the Windows run registry key:

WARNING: We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Hence, please refer to the following document on how to make a back up of the registry keys:

You are right on the money. I have installed, they same setup as your self and get the same results, yet if I get rid of one of my Email profiles (Your refer to it as Different User) it happens then. If I leave my multi user setting then I have to chose that setting (user) twice before it works. Hopefully Symantec will fix this soon.

Visual C++ library.
Runtime error. Abnormal program termination.
CAUSE
This problem can occur when both of the following conditions are true:
America Online (AOL) software is running on your computer.
Your installation of America Online software is damaged.
RESOLUTION
To work around this problem, use the following methods in the order that they appear.
Remove the AOL Software
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
On the Install/Uninstall tab, click the AOL software, click Add/Remove, and then follow the steps to remove the software.
Repeat step 3 for any additional instances of the AOL software until all AOL software is removed.
Clean the Windows Temp Directory
Use Windows Explorer to browse to C:\Windows\Temp.
On the Edit menu, click Select All.
Press DELETE, and then click Yes to delete all the files.
On the desktop, right-click Recycle Bin, and then click Empty Recycle Bin.
Restart the computer.
Install AOL Software
Press CTRL+ALT+DELETE to open the Close Program dialog box.
Quit all programs except Windows Explorer and Systray (which are parts of Windows). To quit a program, click the program, and then click End Task.
Click Cancel.
Disable any antivirus or disk tool programs that are installed on the computer. For information about how to disable these programs, see Help or the printed documentation for the program.
Run the AOL Setup program.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

NAS runs great, but I do get this error only when I switch users on the machine. Close the error box and restart Outlook and everything is fine. As long as I don't switch users I'm fine. I've duplicated this on three different machines. Win2KPro and XP Pro. If you just have one user, you can power up your machine and use Outlook and never have this problem.

I was running Office 2000 Pro. On one machine, I installed a new hard drive, new XP Pro and then Office 2003. Yep, still get the error when switching users.