From: max on 08/21/2003
I've been using aol 8plus on a windows98se system (256mb ram) for about two months. The first seven weeks were fine (sound familiar?), but for the last week, after I sign-off it gets to the "sign-on" screen and then freezes-up: the only way to exit the program is control-alt-delete. Big pain. I've contacted aol "tech support" about ten times now--a total waste of time. they've diagnosed the problem as being everything from soup to nuts, mostly supposedly the fault of my computer/system. I've tried all the usual remedies--uninstall/ reinstall; search for corrupt system files; rebuilt ie6; scandisk and defrag; manually install modem driver; uninstall/reinstall network driver, etc. Any suggestions anyone? Thanks.
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--- Replies to this Problem ---
From: max on 10/28/2003
Thanks for the various forms of advice--all to no avail. The important thing I have discovered through this very irritating experience is that the AOL tech department DOES NOT KEEP FILES! So, when you contact them with "Problem A" on Monday, and then return to them on Tuesday, there is NO RECORD of your previous contact, and thus no learning curve. I was particulary bemused by this when after 12 contact with these (idiots) I was asked to list everything I had been told to do! Ye Gods!
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From: Duke on 10/22/2003
If you downloaded the AOL 8 plus from the computer, try getting a disk a redownload. It worked for me it may work for you. Good luck
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From: max on 09/05/2003
Thanks, but I have a minimum of files running at start-up, and I've cleared the temp files. The oddness of this problem, which aol is unwilling to help with, is the fact that everything worked fine for six weeks, and then stopped working with no changes to my system. Yes, I am virus free. Any other thoughts?
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From: Bob on 09/02/2003
Bob here again: Another suggestion is maybe you have too much in
software entered into your start up. Do you have alot of symbols
on the lower right side near the clock? If So, Hit your start button
press Run and enter into the open column MSConfig, this will open your system configuration. uncheck some of the software columns but
be carful not to uncheck anything which seem vital to you computer.
You can usually tell what's not needed in there. Goodluck.
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From: Bob on 09/02/2003
Have you tried deleting the files in your (temp folder)You'ld be amazed at how many files acumulate that will drain your ram memory big time.
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