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 98se gets stuck on msmouse.vxd load on booting Post a Reply  
From: Sharnie on 01/18/2003
Running 98se, its a brand new install on a new machine. It takes nearly 5 minutes for windows to boot up, and diagnostic startup says its hanging on the msmouse.vxd. It hangs whether I select yes or no.

I have scanned for bad sectors, replaced the vxd file, scanned the registry, replaced vmouse, turned off everything except the 3 files necessary to start ... and still it hangs. I'm all out of ideas, any suggestions gratefully received, thanks.

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--- Replies to this Problem ---
From: Ivan on 12/18/2010
I deleted ENUM in the registry, let Windows98 recognize all the hardware and it got frozen recognizing ACPI battery(it's a laptop). I removed the battery and it worked. It was old and I always use it pluged.
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From: mondmon on 04/09/2008
pheriferical error,disconecting the new periferical and rebooting,the msmouse.vxd dont stoped the reboot!!!
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From: mondmon on 04/08/2008
Error in Reboot!!

-Removed ENT registry from regedit,and reboot ok!
-Reinstall of all drivers from mode secure ok!
-Reboot,and when go to load msmouse.vxd up the blue window whith Error direction f:x2 a2... Error of security of windows! and dont continue booting.
---Oh my good what append whit this library...

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From: mondmon on 04/08/2008
Yeah,ihave Winme and when i added a new CDdrive, when started the winme the file msmouse.vxd dont start and stoped the boot.
Solution:
In mode segure ,in Eject: Regedit and Delete the ENT completily,reestart and reconfig the dispositivs and now restart OK!
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From: Buster on 10/28/2007
Also had the win98se lockup on boot. step-by-step stopped when loading msmouse.vxd.

Went into safe mode and noticed in device manager that an unknown mouse was in device manager, confirming that it really was getting hung up on msmouse.vxd driver.

I renamed the msmouse.vxd => msmouse.old. Tried to reboot, but then it hung saying windows looking to load msmouse.vxd but could not install it.

I went into system.ini and removed msmouse.vxd from the mouse driver line, which left it with I believe only msmouse=*vmouse, or something like that.

I then booted successfully into windows, although I had to reset my video settings as it went back to the big old 640x480? setting.

fyi, I have connected the labtec optic mouse, and probably won't get a labtech again, as I've had other problems with it as well.

Hope this helps someone, as this board has been very helpful to me.

Thanks to all.

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From: Archie on 01/20/2007
One of the replies suggested renaming msmouse.vxd to something like maybe msmouse.old, so that it would be ignored altogether.

From: Perry on 03/26/2005
I have a Win98 machine having the same problem - boot step-by-step and machine hangs at msmouse.vxd loading - whether I select Y or N.

I then started in safe mode, went into the folder C:\Windows\Systems and rename the msmouse.vxd file. Rebooted Normal, system.ini couldn't find msmouse.vxd and I continue with the start up. Everything OK, it seemed. Checked the PS/2 serial port mouse functions; everything normal.

That said something:
1. msmouse.vxd is not essential for mouse operation, at least on my machine.
2. still not sure whether it's a driver associated with msmouse.vxd or not which might be corrupt.

I am tempted to modify the system.ini to read at the mouse line:

mouse=*vmouse

instead of its current:

mouse=*vmouse, msmouse.vsd

Should I do that to bypass the msmouse.vsd loading in future?

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From: Archie on 01/20/2007
Same problem with hanging on msmouse.vxd in 'step by step boot'. Instantly got to 'Normal boot' desktop using 'scanreg /restore' in 'DOS prompt Safe Mode boot'. To get to this boot option, either press the function F8 key; or run msconfig in windows, be sure you are on the 'General' tab, click the 'Advanced' command button, and tic the 'Enable Startup Menu' checkbox, which is the 7th in the list. Then you will get the menu with a list of six or seven boot options every time you boot thereafter. This is real handy so you can boot directly into your previous version of DOS, if you've got legacy DOS stuff and running from the Win DOS box is awkward.

In my case, Win98SE had been running pretty good for a couple of years. Suddenly, things started locking up, the mouse went out, the screen froze, then went blank, and the computer seemed to go into Sleep mode, but would awake from neither the keyboard nor from the mouse. Turned it off at the power supply switch, and noticed that acrid burning 'electrical' smell. The top of the tower case right above the power supply was very uncomfortably hot. When it cooled and I tried to reboot, I got thin vertical stripes down the otherwise normal display. Swapped out power supply, motherboard, CPU and memory, but it would still hang. Until I read a bunch of stuff on msmouse.vxd and selected running scanreg /restore. Because I stripped the computer down to try and just get the basics going, I still do not have USB printers and ethernets connected, but I hope I'll be able to Google this again if I have more trouble.

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From: Proxy_Jacked on 09/16/2006
the shoRt ver. THE BUG IS IN THE CMOS~~~!!! UPDATE YOUR BIOS, AS SCARY AS THAT SOUNDS IT MAY BE YOUR ONLY HOPE!
--------------------------------------------
Hi,
I'm another msmouse.vxd (Windows 98/me) problem person. But after installing XP and having the same hangup, I KNEW FOR SURE, it wasn't a windows issue at all, imagine that!!

But anyway here IS the issue...

After making a copy of the new bios onto the floppy they said to install the floppy in the drive and reboot. it didn't. it wont. I mean it wont boot to the floppy, not in XP. XP doesn't like autoexec.bat files on bootup?. Tell me if i'm wrong but i think it hates them? i got a system boot disc error so to clarify the instructions or at least what i did to achieve the same results...

I did everything you said here---> http://support.gateway.com/support/drivers/ or ftp://ftp.gateway.com/pub/hardware_support/bios/amd/7511677.txt');

BUT i also made a window XP system disc and used it to boot to DOS A: prompt, then i swapped it out with the new bios disc and ran the autoexec.bat from drive A: waa laa. brand new bios. thanks for all the confusion Gateway! now if it only stops the dang hangup! also FYI... This hangup only occurs from a cold boot. which makes it a very very time consuming issue to troubleshoot from a techs standpoint. if anyone out there can verify the exact time it takes for a coldboot? i'v read 4-5 mins. but thats is NOT enough for this system. seems closer to 8-10. but idunno.

Maybe someday Windows will add a "lock" for a cold boot option or something, after all Mr Gates is a "control phreak" lol. :D

I hope this helps some of you.

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From: PLEASE HELP Confused ME msmouse.vxd on 08/31/2005
Problem: My operating system is Windows ME and during bootup, the computer shuts down at randoms instances with the fan spontaneously stopping as well. At first, I thought it was the power supply, but as I stepped through the bootup of separate device drivers. The msmouse.vxd (either Yes or No) would halt the system and the computer would shut off.

Ok, I tried the solution for the Win98 version, which was to:
1. bootup in SafeMode
2. run RegEdit
3. export All files to MyDocuments/newfile
4. delete Enum from HKEY_LOCAL_MACHINE
5. restart

As I restarted, the system would prompt a warning window stating my display configurations are not appropriate and press OK to get the Hardware Installation Wizard to fix problem. I pressed OK, and the system would boot nicely into SafeMode.

Now, how the heck do I get out of SafeMode, and allow for the system to bootup Normally?

I try to shutdown from SafeMode, and the screen will get to the black screen with orange font stating "your computer will now shut down", but the screen just sits there with no other actual indication of actually shutting down. At one time, I left the shut down screen and it seemed like it did not shut down properly because the keyboard number key was still lit, it seemed to have just stopped running. I usually have to reset the on/off (I/O) switch at the back of my tower. The reset will allow the fan to startup the boot, but the buttons at the front for power on and reboot do not work, until I have reset the I/O switch at the back. What do I do now?

Please HELP!

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From: Perry on 03/28/2005
Further to my post on 3/26/05, here's an update.

The machine failed to boot again even without msmouse.vxd. So that confirmed that it's not a driver associated with msmouse.vxd. Browsing all the posts here, I suspected it was most likely a problem caused by corrupt hardware drivers listed in the Registry. I followed TekWar's suggestion posted on 9/24/03:

The Enum entry contains all of the hardware driver info and drivers are loaded from there. Get rid of the Enum entry and the drivers can't load:

1. Boot to Safe Mode (if possible) and run RegEdit.
2. Before you do anything else, export the registry to a backup file. Make sure you choose to export all and not just a key!
3. Open HKEY_LOCAL_MACHINE.
4. Select and DELETE the Enum entry.
5. Reboot and let the OS re-detect the hardware.

The machine started up with no more glitches any more. Indeed, as Tekwar forewarned, the sacrifice to pay was to load all my hardware device drivers back. Fortunately, my machine was an IBM Thinkpad which detected on start-up the hardware without drivers and loaded them from the Drivers directory. I had to load a couple of drivers manually though - my modem and wireless network card - so it's essential you have your CDs for those critical drivers for reloading.

Epilogue: The machine loaded fine, but a new problem arose. The video card driver had a conflict and the monitor defaulted to 640x480 VGA 16 color only. I tried to reinstall driver and there was always an installation error so that the installation always aborted. Apparently, the new Enum entries pointed to drivers which might still be faulty. I finally had to replace the new Enum entry with my old one (I hadn't deleted it, just renamed it), booted machine up with no glitch, before I reinstalled the video card driver successfully to get back into 11024x768 24-bit color.


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From: Perry on 03/26/2005
I have a Win98 machine having the same problem - boot step-by-step and machine hangs at msmouse.vxd loading - whether I select Y or N.

I then started in safe mode, went into the folder C:\Windows\Systems and rename the msmouse.vxd file. Rebooted Normal, system.ini couldn't find msmouse.vxd and I continue with the start up. Everything OK, it seemed. Checked the PS/2 serial port mouse functions; everything normal.

That said something:
1. msmouse.vxd is not essential for mouse operation, at least on my machine.
2. still not sure whether it's a driver associated with msmouse.vxd or not which might be corrupt.

I am tempted to modify the system.ini to read at the mouse line:

mouse=*vmouse

instead of its current:

mouse=*vmouse, msmouse.vsd

Should I do that to bypass the msmouse.vsd loading in future?

Thanks all!

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From: jim on 02/28/2005
i also have a problem with msmouse.vxd.there is ab article at microsoft website that states windows changes the file name to msmouse.old making it unreconizeable to the system.go to microsoft website.type msmouse.vxd into the search field.click go,the article will pop up.
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From: Thies on 01/09/2005
Hello,
on my PC this problem (hanging after loading msmouse.vxd) occurred after installing Kaspersky Anti-Virus Personal 5.0. (strange, can't see any relation to the other problems mentioned in this thread - mostly dealing with hardware and drivers)

But using scanreg /restore with a 2 day old registry solved the problem anyway :-)

Thanks,
Thies

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From: Björn on 12/15/2004
Could help you with NVIDIA card: I had the boot problem until I booted into safe mode and removed (Settings->Software) my nvidia driver software. Then I was able to boot normally again. After the normal boot (abort the new-hardware pop-up), I just re-installed the nvidia driver. Everything smooth after that.

The problem occurred after installing and trying to launche egoboo, a free 3d dungeon game - possibly some OpenGL call failure.

I tried the delete-ENUM solution, too, but that proved far too cumberso me (too much hardware to be re-configured).

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From: Mike on 05/27/2004
Guys,

Thanks for all contributing to this forum thread - I was having the same problem and tried that idea where you delete the ENUM registry key and it worked. You saved me a lot of time and sweat - thank you very much.

-Mike

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From: Dave on 05/19/2004
Thanks - same problem - booting in DOS, SCANREG/RESTORE has me back up and running.
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From: Tina on 05/14/2004
Been working on this stupid msmouse.vxd hang all day. Thanks to Mark's post on 9-21-03 it is now fixed and working great. Thanks Mark. To sum it up, in 98 get to dos in safe mode and run "SCANREG/RESTORE" find a good date and select, tada
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From: BS on 05/04/2004
Hi there, I hope I can get some sage advice from you all.

My Win98 computer was working until I tried to install a wireless network card. The tech support people told me that the card wasn't working because win98 was corrupted and to reinstall win98.
So I tried to reinstall, and at 62% in, my tiny hard drive ran out of memory. So I tried booting up again, and now it's telling me that vmouse.vxd is missing.

From your suggestions, I tried:
-scanreg/restore
-bootdisk doesn't seem to work
-moving my soundcard to a different slot
-it won't even start in Safe Mode
-tried the PNP tweak, but there's no option to turn off/on OS on my blue screen

-To be clear, I am only a tinkerer, so there's a chance I screwed up on some of your instructions!

I would just chuck the damn thing out but it's got some music files that I recorded, so I'm freaking out trying to get it to work.
Any suggestions? Anything worth trying again?

Another possibility?? I was wondering if I set up my new hard drive to run windows 98 as the master, would I be able to just set up the old hard drive as the slave and access my music files?

Any help you all could offer would be greatly appreciated.

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From: Stef on 04/28/2004
This problem can come up when you enable dma mode for cd-rom or hard disk device.Once oyu disabled it or put it back to the standard mode your pc will boot normal again. this is why register /restore is a solution to this problem, reinstall windows is a solution, Bios update and maybe even more simpler solutions. anyway i gave my'n so i'm out off here grtz and sorry for my bad translation to english. its not the best butt hope its understandable.
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From: Tommy on 04/27/2004
I had the same problem while trying to boot up into 98se. I thought it was a mouse problem when it locked up after i told it to load msmouse.vxd. I told it to output the boot progress to bootlog.txt and sure enough like others said, it was giving me error 0016 while loading all of the fonts and my system never booted. What i did was boot into safemode and i typed up msconfig in run and went to win.ini tab and unchecked the fonts folder and rebooted and my system now works.
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From: Carlos on 04/24/2004
IBM300GL - P2 233, 64Mb Ram, 2.5GB HDD,

Had this problem, even with no NICs, PCI cards or anything else attached. Updated BIOS, problem solved.

If anyone needs the FLASH for this, let me know:
carl@webtechdesigns.co.uk

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From: Emmet on 04/05/2004
I had this same problem. I booted up into MS-DOS Prompt Only mode and ran "scanreg /restore". I restored the registry from yesterday, and that solved the problem!
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From: Oren on 04/02/2004
Hi,
I did the same as suggested here by one of the guys... I turned off the modem (which is connected via USB), restarted and now everything is fine - with the modem too...
Cheers (;
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From: Catalin on 03/31/2004
DLink DWL-120+Win 98/ME - Computer locks up or does not boot
AMD Via Chipset

I've made it after 3 f. hours.
Try this:

- Install Microsoft Patch for USB (240075up.exe);
- Disable USB 2.0 support from my BIOS;
- delete everything on USB from Devices and reinstall them (Refresh);

This worked for me. Good luck.

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From: Paul on 03/25/2004
My Win98 system would also hang after the msmouse.vxd driver (must have wanted to load my NIC drivers next), and would not go into safe mode. Removing and replacing the network card completely fixed the problem.
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From: Lei on 03/20/2004
I meet the same problem:the windowns se boot for five minutes,i had worked for it for 2 days and nights. it is work correctly now. the solution is i draw out the second network card.(one is D-link(8139)the other one is NE2000),they all run correctly nic).i dont know how to let them work right and the boot fast,so i draw the NE2000 NIC.
thanks everyone!
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From: bob on 03/15/2004
Had the same problem with my install of windows ME. I even resorted to reloading windoze to a clean drive, trying to install W98. "Restart" would always hang on the mouse driver but a cold boot would always work (after a trip through safe land . . . )

Wasted the better part of a day trying to get windoze to load after reformatting C - kept hanging in the places where it calls for a restart - trick was to power down after the bios message comes up and do a cold boot.

I Read all the replies and started trying all the different fixes. Turned out I caused the problem when I bumped one of the memory cards. The BIOS would tell me if a single memory cell was faulty, but wouldn't tell me the whole card was bad, The BIOS just saw it as no card installed. Reseating the memory card fixed it.

Thanks to all of you, especially the guy that mentioned memory sticks. I've been struggling with this for weeks figuring the drive overlay softare or PCI/IDE card I installed was the culprit.

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From: kelyo on 02/25/2004
please check system.ini in c:\windows\ maybe had some corrupt text at the header ,just remove it and restart windows..
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From: kingbo on 02/12/2004
I have this problem with msmouse.vxd and i tested everything and nothing works and then i changed the graphic/display Driver and a miracle it works all perfect.
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From: Rick on 02/10/2004
Got it now! Went into device manager, disabled the internal USB port on my Tyan board, re-enabled the parallel port, and now everythings works fine. It SEEMS like the common thread to many of the cases of ths msmouse.vxd problem is actually some conflict in the bios asscoiated with USB and/or COM/LPT ports. AND, of course, Win 98.
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From: Rick on 02/10/2004
I ran into this problem after trying to get my HP6500 scanner working on the USB port of a Tyan motherboard. I have not yet been able to completely fix it, but I have at least got a good new clue. What I have found is that if I disable my parallel port in CMOS then the computer will boot normally in Windows 98 (first edition). If I reenable the port, the computer hangs on msmouse.vxd again.
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From: Glen on 01/09/2004
Almost ripped out the Enum key, then decided to "disable in this profile" both the modem and the NIC. It booted up into Windows. I then tried re-enabling just the modem. Still booted up fine. Disabling is nice quick way to keep a device from loading without actually removing the drivers, same bang for buck.
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From: Chris on 01/02/2004

I had Mouse.vxd problem as well in 98se.Solution to get you going...
Start pc in safe mode, go to.....
Start\Programs\Accessories\System tools\System information then Tools\System configuration utility. Change from Normal Start up,to
Selective start up, then Apply\OK. then Restart pc, you should get presented with Start up menu, choose Normal,pc should then start ok.
The bad news? you may have to do this every cold boot.Good luck.
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From: John on 12/28/2003
***UPDATE***

After some Advil and an evening of fighting with this system the regedit did not stick. I am almost embarassed to say that an update to the bios totally fixed the problem. Seems that this hang/reboot is associated with the motherboards ability to deal with legacy/PnP cards. After the flash, I set the bios to PnP and manual. Then assigned the one IRQ (modem, or as the motherboard and windows looks at it, comm port) to legacy and called it good. Works better than new. I have to give some cudos to the folks here that posted previously as I was stuck and didn't know which direction to go first. With the suggestions I was able to troubleshoot further and got the job done.

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From: John on 12/27/2003
Some light, hopefully a star of hope for you guys. I have had this problem with a system that came into my shop. Came in working but with original win98 and plenty of old drivers. Loaded fresh win98se, loaded display drivers, loaded nic, all of the above just fine. installed sound card and poof, hung after what was the mouse driver according to step-by-step. switched slots, swaped memory and a battery of other trouble shoots. Format and reloaded back to the same working point (BTW, reload of windows on top of itself did not work) after that I tried to load the modem instead, now a constant reboot after same point in step-by-step. After reading all the posts, looks like the one that makes the most sense is the corrupt reg, deleted enum and I am back in business. Most of my problem here is trial and error with finding drivers for legacy cards. What a headache. Used to be nice when windrivers.com was free, now it costs $50. Ah, the price of doing business.
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From: wdk on 12/27/2003
When installing windows ME it also hang on the mouse driver.
Solution: deselecting plug and play from
configuration panel -> software -> communication
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From: Steve on 11/17/2003
I was hoping to get a solution to this problem,,My problem started when I installed a new hard drive on my "old" 3 yrs HP running Windows 98SE. Same problem,,hangs forever 3-4 minutes on msmouse.vxd. I didnt have this problem with old hard drive. I wish I could find a solution, as it more annoying than anything else,,not knowing why
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From: Dave on 10/30/2003
Ok, on the frozen msmouse.vxd problem,

I had it and now I don't. How'd I fix it you ask?
Take memory sticks out of their USB readers before
restarting the machine.

It's so "shoot me stupid simple"
that I should be shot.

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From: André on 10/12/2003
After reading all the replies, I unplugged from the USB socket my DLink 120+. The machine then booted normally and has done so three times thus far. Once the machine is booted, I plug in the DLink and all works fine. This MAY BE the solution for me.
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From: Scott Rinke on 10/11/2003
TekWar, great suggestions, great help - thanks. Can learn a lot here. Hope I'm not hijacking the thread, but my system hangs with a similar FE error, when attempting to burn from a master RW drive. My previous usage of the drives says that they proved fine in another machine, with a different motherboard and chipset. Hardware incompatibility/malfunction seems most likely; driver updates for drive(s) and chipset may be in order. But for some, this is easier said than done properly.
I daresay that computers are a micro-comparison/represention of the small population of "tweakers"; when the automobile first became mass-produced!
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From: bert on 10/10/2003
I pulled the hd off the ultra ata controller, and now it's working fine.
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From: commanderx on 10/07/2003
ive got the same prob and tried everything but nothing works:'(
PLZ help give some tips
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From: stu on 10/03/2003
I have been having the same problem with win 98se, windows hanging just after loading or trying to load the virtual device driver for the mouse (vxd). after several attempts at removing the basic drivers i still could'nt come up with an answer. The last resort in these cases is usually deleting the 'enum' key in the registry. however after eventually waiting for the pnp to install the mobo drivers i still had the same problem. finally i decided to try installing win 2k pro and the fault was gone. problem seemed to be related to an unknown nic card on the system....

cheers

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From: TekWar on 09/24/2003
Here is a side note to my last post...

I believe that the problem is caused by corrupt hardware drivers which are listed in the Registry. The Enum entry contains all of the hardware driver info and drivers are loaded from there. Get rid of the Enum entry and the drivers can't load.

Also, you may have to go into the Control Panel on some machines and start the Add New Hardware Wizard to get your devices back. I had an IBM Aptiva that didn't detect on start-up and I had to do it manually.

Tek

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From: TekWar on 09/24/2003
I am a computer tech of over 14 years and have put up with Micro$oft's crappy software long enough to know that there may not be a cut and dry solution to this problem, however...

Here is one thing you can try in this situation. Make sure you have all of your driver disks handy tho...

1. Boot to Safe Mode (if possible) and run RegEdit.
2. Before you do anything else, export the registry to a backup file. Make sure you choose to export all and not just a key!
3. Open HKEY_LOCAL_MACHINE.
4. Select and DELETE the Enum entry.
5. Reboot and let the OS re-detect the hardware.

Keep in mind that this may not be the fix for all situations that have this symptom, but it has fixed a few in the past in my shop.

Tek

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From: Mark on 09/21/2003
I also used Bootlog Analyzer to track down my particular problem. As others have noted, in many cases msmouse.vxd is simply the last file to successfully load, but is not the culprit. In my case, BA revealed that just after msmouse loaded, the system hung while unsuccessfully trying to load the laundry list of Windows fonts, while repeatedly calling out error 0016. A quick web seach on this Win98SE error suggested a corrupt registry. Long story short- using this clue I ran the scanreg /restore command from the DOS command prompt, selected an earlier copy of the registry known to be good, and- voila- problem solved. Thanks to all who posted here, who pointed the right direction.
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From: Q on 09/12/2003
I've read about this problem FOREVER ... here is a solution I stumbled across that may help ... it seems there are several alleged "fixes" but none of them work for everyone all the time. According to this, Win98 errors during install and the vxd files need to be re-extracted. Here is a quick utility to do so: http://freepctech.com/pc/002/files007.shtml
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From: Crystal on 09/10/2003
Okay...I am having this come up in my system information..


How do I fix it..
--------------

PS/2 Compatible Mouse Port
Mouse
This Device Has a Problem: Code=28 (0x1C)
The drivers for this device are not installed correctly. To install the driver
for this device, click the Driver tab, and then click Update Driver.
Registry Key:    HKEY_LOCAL_MACHINE\enum\BIOS\*PNP0F13\0D
Alloc resources:    Logical Configuration 0
IRQ:    12 Mask: x0000
Forced resources:    None
Boot resources:    Logical Configuration 0
IRQ:    12 Mask: x0000
Filtered resources:    None
Basic resources:    Logical Configuration 0
IRQ:    0 Mask: x1000
Driver:    Mouse\0000
Driver Date:    5-11-1998
Driver:    msmouse.vxd
   File Size: 15809 (0x3DC1)
   File Date: 5/11/1998 8:1 AM
   Company Name: Microsoft Corporation
   File Version: 4.10.1998
Driver:    mouse.drv
   File Size: 7712 (0x1E20)
   File Date: 5/11/1998 8:1 AM
   Company Name: Microsoft Corporation
   File Version: 9.01.0.000

----------------------

Thank you

Crystal

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From: LS on 08/31/2003
There is one answer to this ?
I had the same problem.
today suddenly 2 win98 (the only 98 I have in the company)
made errors after rebooting , like a vxd error...
and since then I can't boot.
I can't either from Safe mode
everytime I try to open the computer it just crashes...

HELP PLEASE
Thank you
L.

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From: Grover on 08/17/2003
Similar problem coinciding with updating Office 2000 and installation of DLink wireless network card.

Mucho troubleshooting, including changing Files, Buffers, Stacks settings per Microsoft "knowledge" base...their words, not mine, toggling the PnP OS on and off in the BIOS, and analyzing the BOOTLOG (never was able to figure out how to keep from overwriting the file when booting up in Safe Mode after the unsuccessful boot in normal mode).

Finally got the machine to boot normally after disabling the wireless network card, so from all previous postings deduced that it's a PnP issue with the PCI slot and/or the wireless card.

Switched the card from one slot to another and PROBLEM SOLVED! Normal boot, no errors.

Stumbled on this thread via Google search for "msmouse.vxd." A big "Thank You" to all who posted tips that gave me the clues I needed.

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From: Pau on 08/14/2003
I'm having the same problem. After I install nav 2003 (on my friend's infected PC), when PC reboots it shuts down when loading some vxd file. I think it's a virus affecting this file so when norton guard starts creates the conflict when detects that the memory is allready infected.
I've created nav emergency disk with the latest definitions but it doesn't detect anything in vxd files. What should I do? Replace all vxd files? Where do I get them? Another antivirus would do it?
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From: Dennis on 07/22/2003
My 98se msmouse.vxd problem started after installing a slave HDD as an extended logical drive. Tried all configurations and even a boot manager 'boot.use' from www.boot-us.com but no joy. I went back to one HDdrive ran 'slate 1 /x/b' 4 times and 'fdisk /mbr' 2 times. A clean install and it still wouldn't load (only safe mode). I tried all suggestions posted here (22/07/2003). The drives are only 2g and I wanted to run 98 & w2k-Pro. I used the same 98 disk on an install on another box the day before with no problems. I'm back to 2 HDDs with wk2 in c: and nothing in d: yet, all is working well. I have spoken to other people who have had 98 msmouse.vxd and other *.vxd files causing loading problems. One guy said he ran 'Norton's Doc' for the registry and fixed it. But I have spent too much time on this already. I don't use 98 much these days but I would really like to know what the cause of this problem is? Unless it is just Bill demonstrating he has a capacity for sick humor as well as world domination. Will return to this site if I ever find out.
Dennis
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From: AkillerB on 07/21/2003
Hey, was getting equally frustrated. Tried all of the above, and nothing was working. Then I tried a different Memory configuation. Guess what. It booted right up just fine. So memory can cause it to hang on msmouse.vxd as well.

Thought someone out there might be reading this and like to know!

Peace!

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From: big olive on 07/17/2003
I also fixed this problem changing my usb card from slot.
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From: AL on 07/15/2003
I was having the same issue. Running Win98SE and taking a long time to boot up. Booting up step-by-step revealed it was locking up on msmouse.vxd for a few minutes and then it finally loaded. I agree totally with gummylick's post on 5/22/03. I also ended up downloading a Bootlog Analyzer from http://www.vision4.dial.pipex.com/ This revealed it wasn't the mouse after all. Instead, the system was taking forever to load a foreign NIC card. I disabled the NIC card in the current profile and PC booted right up!
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From: Brecht on 07/15/2003
I also had the same problem here at work, and I fixed it by a suggestion that somebody did here. I set the PnP OS to YES in the BIOS and it worked.
thanks dude...
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From: YO on 07/10/2003
I have the exact same problem. I have already reinstalled everything. I have a DELL Inspiron 5000E. All started when my floppy didn't work anymore. The bios came up with a strange error (which I did not get). I replaced the floppy, reinstalled the software from scratch (FDISK & FORMAT) but still nothing!!!!
I hope someone comes up with a solution soon, because I'm getting desperate here. I'm about to throw the damn thing out the window!!.

Tnx,

YO

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From: Piero on 07/09/2003
I all, I've got the same problem and after lot of test whitout any results, I've installed the disk on a second PC as secondary master...started the defragmentation and reinstalled on the original PC...so far, it still work fine...hopefully it will work for you as well...

cheers


Piero

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From: manyon on 06/14/2003
It seems like we have a couple of answers here, all of which point a hardware conflict in my eyes. Maybe the bios isn't supplyng the correct info to the o/s.
I had the problem occur when i enabled the onboard USB port, when i couldn't get it to work i got a PCI / USB card, this had the same result.
I disabled everything not in use from in the bios, no difference. I tried
reserving IRQs and any other setting I could think of in WIN 98.

I tried installing 3 different distro's of linux, they all hung on install ( they all worked on my old pc, which was the exact same model,same bios).

The mobo in question is a "systemboard pc/100" (thats original!) made by pcchips, 433Mhz Celery

After spending a ridiculous amount of time on it i had to give it back to the customer with USB not working and recommend that they get a mobo upgrade.

Hope things worked out better for youz

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From: gummylick on 05/22/2003
We struggled with this problem, too, and FIXED IT. Here's what was causing trouble: basically the machine was stuck looking for devices attached to IEE1394 (the firewire connection) and was finding nothing and was taking over a minute to get out of the "hanging" state. We went in, disabled IEE1394 in device manager (it was the first item on list) and rebooted, problem fixed. For good measure we disabled it in BIOS as well.

How did we come up with the solution?
We used a Bootlog Analyzer (free tool) that gave us the minutes between the last thing loaded and the next thing... when we found it took over a minute to go from this device to the next one, we disabled it and it worked.

Get the free Bootlog Analyzer here:
http://www.vision4.dial.pipex.com/

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From: Wil on 05/06/2003
Reference: http://www.nlynx.com/html/tb-espciproblem.htm

PROBLEM 2:
When trying to install everything goes well until after you re-boot the PC, then the PC is registering a hardware conflict. This could be something like "FDC Failure" or it would lock up while trying to load 'msmouse.vxd'. It will freeze and it is hung in a hang. Locked up. No IRQ conflicts in Device Manager. It did not bring up the Add Hardware Wizard when the card was inserted.

CAUSE:
BIOS PnP is set to No for the PCI slot that you put the card in.

SOLUTION:
You must enable Plug'n'Play in the BIOS for the PCI slot that the ES/PCI card is in. Power up the PC and go into the BIOS SETUP. Usually you will press the Del key right after power-up. Here is is listing of some of the key combinations used to enter the BIOS setup on startup. You must do this during the first few seconds after you turn on power. If you see the Windows startup, it's too late.

Award Bios=Ctrl-Alt-Esc
AMI Bios and Award Bios and others=Del (most common)
Compaq=F10
Dell=Ctrl-Alt-Enter
Dell=Reset(Twice)
HP Pavillion= Esc then F1
NEC=F2
Phoenix Bios=Ctrl-Alt-S
Phoenix Bios=Ctrl-Alt-Ins
PS/2=Ctrl-Alt-?
PS/2=Ins
Toshiba=Esc
Toshiba=F1

With the Award BIOS you will go to PNP/PCI CONFIGURATION and set PnP OS Installed to Yes.


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From: Dar on 05/05/2003
I just figured it out. For whatever reason, restoring the BIOS defaults fixed the problem. What bothers me is that I don't really know what the solution was. Either way, it is fixed now. Just for future reference, this problem appeared after using drivecopy to recover a failing HD. This problem occured after I copied the old drive to the new one and setup the new one as the Master drive on the primary partition. Hope this helps someone.
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From: Dar on 05/05/2003
I'm having a similar problem and have not been able to fix it yet. There are no peripherals connected to this machine and it doesn't even have a network card. When doing step-by-step confirmation during bootup, it hangs at the msmouse.vxd item. I can boot into Safe Mode fine and I can boot to a DOS prompt, but not into "Normal" mode. Very frustrating.
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From: Greg on 04/20/2003
I just ran into the same problem after installing some new software. Try unplugging all of your peripherals (printers, externals drives, modems, gaming stuff, etc.) and then rebooting. This step worked for me. The computer no longer freezes on mouse.vxd file. You may have to reinstall your periphals and their drivers afterward. I am not sure exactly why this worked, but it is a low risk remedy. Good luck!
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From: Scott on 04/10/2003
I am about to set this stupid box on fire - I'm having the same issue. Doing a completely fresh install of Win98SE, Norton AV 2002, Novell Client, & Office2000 Pro. Problem started after I installed Windows Installer 2.0 while trying to update Office 2000. HELP!!!
sab@NOSPAMPLEASEsecurity1st.com
(Remove NOSPAMPLEASE from above to reply.)
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From: Carlos on 04/07/2003
This seems to be a major problem because everybody complains about it but can't fix it.

Somebody please help us.

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From: Johnathan on 03/27/2003
I see this problem also, With windows simple step-by-step boot monitor it looks like the mouse driver is the problem.

But if you run a 3rd party program (there are a number of free ones on the internet) that shows you a detailed boot record and the exact number of seconds the booting takes on each file, it turns out the problem is with the networking code, the Windows code that talks to the other computers on your network.
See my post of 27 March 2003

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From: Bond on 03/23/2003
Believ it or not ! I've a same problem and am just not able to fix it. I'm interested in the solution too.

Thanks,
Bond

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