From: Jo S on 01/08/2003
Hi and happy New Year! As well as the many problems I have had with my new XP machine, I have a Pentium 600 with Win98. It's a couple of years old but I want to use it as a back up/spare, and also to play a few games - Flight Sim 98 and also a couple of kids things. The reason I upgraded was because it had become very unstable, crashing a lot, and also the hard disk was getting a bit small (about 8 or 10 GB I think). Recently I tried booting it up, and I found that it no longer recognised the mouse (PS/2 connection). Tried rebooting several times, plugging mouse in before booting, but still no good. Tried different PS2 mouse. No good. Tried USB mouse, it recognised it but would not let me install the driver software it required. Eventually found a serial mouse, at last it would work. Do you think this is a hardware problem? Could it be the motherboard? Can you think of a quick fix or advise what diagnostics I could run, or should I just put it in the bin ;-) Thanks in advance for any advice. -Jo.
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--- Replies to this Problem ---
From: Keith on 01/14/2003
If the system boots into safemode and the mouse works then its drivers if it does not work then check to see if ps2 support is enabled in the bios and if that does not work then start looking for a new motherboard usually it is the UART controller on the board going out.
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From: Computerpilot on 01/08/2003
It could be a motherboard or BIOS issue. I would make sure all your BIOS entries are set correctly. Change the BIOS settings to default (not performance) and save the settings. If this does not work, you may try to check the mouse driver in Windows. You can do this through the device manager (Device Manager applet in the Control Panel). Make sure that the proper mouse driver is installed. You may have to choose the 'update driver' button and manually install the driver. Click the 'have disk' option. Windows can be a real pain at times when installing drivers. Using the 'have disk' button can force windows to accept a particular driver you want to use. It will warn you that the driver may not be compatible but you will only know after you install the driver. A red X or yellow ! will appear if the mouse was improperly installed or is malfunctioning.I know that you checked with other mice but if you have a pull out drawer for your keyboard and mouse at your computer desk, you are a target for mouse and keyboard problems. I always recommend wireless for these types of users. The USB mouse should work. Try the 'have disk' method I described above to force the driver install. Otherwise, post back with the problem you are having and we can walk you through what to do. Computerpilot
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From: Gunho on 01/08/2003
Is it XP or 98? Was it working ok before, what changed?
Remove anything you don't need like AOL and run adaware, then a RAM test and a virus scan too.
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