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 IE 6,0.2600.0 crashes - exc code 0xc0000005 Post a Reply  
From: lulla on 01/04/2003
I have no idea what triggered this problem. I have tried the IE repair tool and that did not work. I have tried uninstalling & reinstalling IE 6, that didn't help.

Here is the error signature info:

AppName: iexplore.exe ModName: user32.dll
AppVer: 6.0.2600.0 ModVer: 5.1.2600.104
Offset: 0002f255

Exception information:

Code: 0xc0000005
Flags: 0x00000000
Record: 0x00000000000000000
Address: 0x00000000077d6f255

Anyone have any ideas what the problem might be and/or how to fix? Any and all information appreciated!

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--- Replies to this Problem ---
From: Deborah on 02/17/2011
I have a similar problem, not with I.E.
but with Explorer.. it keeps closing everytime I try to open a folder that contains video/ mp4 files.. I can't even open the folder, it crashes immediately..

What could it be and how can I fix this?

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From: Steen on 10/21/2010
Had the exc-code 0xc0000005 crash with IE8 (8.0.6001.18702) running under XP. Lester's solution (disabling 3rd party browsing extensions) worked for me. Thanks Lester
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From: Hitesh on 01/12/2010
I fixed this problem by installing IE8. Before this I have tried all solutions provided below.


Thanks

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From: Phill on 12/07/2009
Had the same problem and resolved it by uninstalling ALOT toolbar, found this in add/remove programs.
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From: Tomarn on 03/03/2009
Go to:
http://support.microsoft.com/kb/318378
How to install or repair Internet Explorer in Windows XP.

I tried for 3 days following most of the posts and finally after contacting Microsoft I was referred to this site.
I had IE7 so I went to that section and followed the instructions,
I was able to get into IE after rebooting.
Until then I had uninstalled and reinstalled IE7 several times without success.
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From: Roger on 05/30/2008
Can anyone help me out??

I'm having the same MSHTML problem but just with one site. The Euro 2008 blog on the BBC's Football website.

I've tried the methods below but with no luck.

In the error box my Internet Explorer and MSHTML.dll modules are both

6.0.2900.2180

Any ideas??? Thanks in advance.

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From: tbbrick on 06/19/2007
I had the same exc code problem with Windows Explorer, rather than IE. As I use Firefox, it could be giving the same problem IE and I wouldn't know it.

Lester's post on 07/22/2003 with the drill to disable IE's use of third party apps did the trick. Can open WE again with no gnarly crashes.

Next task is to get rid of all the 3PA junk in IE. <grrr>

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From: mike on 01/14/2007
THANKS LESTER YOU'R THE MAN!!!!!!!!
IT WORKS!!!!!!!
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From: michael on 09/02/2005
My friends e machine has a error that pops up it is
code oxoooooo5 flags oxoooooooo oxoooooooooooooooo
oxoooooooo77520200
would somebody please help me he has no internet connection to get online but it wouldnt matter it freezes up nomatter ehat you do
I need help from someone who KNOWS WHAT THIER DOING
thank you michael m
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From: michael on 09/02/2005
My friends e machine has a error that pops up it is
code oxooooooo0 flags oxoooooooo oxoooooooooooooooo
oxoooooooo77520200
would somebody please help me he has no internet connection to get online but it wouldnt matter it freezes up nomatter ehat you do
I need help from someone who KNOWS WHAT THIER DOING
thank you michael m
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From: maher on 02/20/2005
error signature AppName: iexplore.exe   AppVer: 6.0.2600.0   ModName: user32.dll
ModVer: 5.0.2180.1   Offset: 00004e01
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From: Roy on 04/04/2004
Lester!!!!!!!!
YOUR A LIFESAVER MAN!!!!!!!!
Thanks a million for your post on 7/22/03 regarding the Microsoft Knowledge Base Article - 276393

BLAMO!!!!!!!!!! No more errors - your awesome - thanks for the tip!
Sincerely,
Roy

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From: Ben on 03/22/2004
READ THE ABOVE POST BY LESTER!!!!!!!!!!!!!!!!!!!!!!!!


From: Lester on 07/22/2003
My friend had this problem. I spent a few hours over the last two days but I finally found a fix.

It fixed the problem.

THANK YOU LESTER!!!!!

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From: Beamuse on 03/18/2004
Go to this site and see if there may be something that may help you.

There are free diagnostic and repair programs for windows
http://www.webattack.com/help/missingfiles.html

Hope this helps
Beamuse

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From: Bob on 03/17/2004
AppName: iexplore.exe   AppVer: 6.0.2800.1106   ModName: mshtml.dll
ModVer: 6.0.2800.1400   Offset: 00136d14

I get this error, which shuts down any ie windows open.
-I've reinstalled windows.
-tried switching memory around
-re-installed the ie6
-flashed my bios
-updated/rolledback vidcard drivers

Also, I have a problem viewing pictures online, I don't know if the problem is related. the pictures have dots in them like it's snowing. The dots are present when I watch an avi file too.

I'm not sure what to do. I'm using xp pro atm, I'd hate to go back to 98 cause of this...
thx for reading
:cheers

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From: Mike on 03/08/2004
I just ran into the same problem on a computer. You wouldn't happen to be running Kazaa would you? I turned it off and the problem went away.
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From: Jenzen on 12/28/2003
Here is the error signature info:

AppName: iexplore.exe ModName: cnshook.dll
AppVer: 6.0.2800.1106 ModVer: 1.0.1.6
Offset: 000034c1

Exception information:

Code: 0xc0000005
Flags: 0x00000000
Record: 0x00000000000000000
Address: 0x000000000372634c1

Anyone can help me?

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From: Carl on 11/15/2003
I had the same problem - bad RAM. Go to memtest86.com or get the MS Memory Diagnostic program from the MS website (Online Crash Analysis area), or use one of many other good programs out there, and test your memory. The 0xc0000005 really sounds like a RAM problem...
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From: Philippe on 11/06/2003
In fact a new fix from microsoft can be usefull (Q824150)
It concern only I.E.6

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From: Guitch on 10/08/2003
Just to let you know: I am running NT4 and IE6, and I have the very same problem. It happens when I try opening at least 2 different instances (meaning launching IE twice, not just a CTRL-N), and then access a web page that has scripts in it.
I tried to come back to IE 5.01, but that was still the same. I think IE6 installed a newer version of a certain file, and IE 5.01 still accesses it....

All I know for sure is it is not XP...

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From: Ryan on 08/06/2003
OK, I found this posting because I have had ALL sorts of problems when installing any application (Not running, just installing). If I look at the log file XP produces, I find Excpetion Code 0xc0000005.

When someone said that disabling Norton Antivirus helped, I tried...no luck. But just to see I shutdown ZoneAlarm. Guess what? Now I can install apps. Don't know what is up with Zone Alarm and installing, but hey, at least it is working now.

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From: Lester on 07/22/2003
My friend had this problem. I spent a few hours over the last two days but I finally found a fix.

What helped was the following from Microsoft:
* Microsoft Knowledge Base Article - 276393
Understanding and Troubleshooting Unrecoverable Errors (Faults) in Internet Explorer

The URL is http://support.microsoft.com/default.aspx?scid=kb;en-us;q276393

The article had several suggestions but what worked was to disable third party extensions for IE.

Basically my friend had installed some third party program which had a bug in it. That is, trying to access some area in memory it shouldn't be (memory page fault).

So the short term fix is to do what the article says which is the following:
1) Close all instances of Internet Explorer, click Start, point to Settings, and then click Control Panel.
2) Double-click Internet Options.
3) Click the Advanced tab.
4) Under Browsing, click to clear the Enable third-party browser extensions (requires restart) check box.
5) Restart Internet Explorer.

Poof! No more page faults.

The permanent fix is to uninstall the "guilty" third party program.

I hope this helps!

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From: 2B or Not 2B on 07/19/2003
I had the same problem with IE crashes - most frustrating. Turned out to be, in my case, a bad stick of 128MB RAM. Try running the Prime95 torture test and if there is a problem with memory the test will fail in short order. Even if the memory is new - you should always conduct a thorough test of the memory with something like Prime95.

The Memory check on boot-up is a JOKE.

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From: Hayz on 07/18/2003
Just thought you guys should know, I had the same problem and managed to solve it. MSHTML.DLL was apparently replaced by some spyware program and it was causing extra popup ads to pop up all the time, as well as crash explorer.

I deleted the file and noticed it was coming back on its own. After running FileMon to find out what was putting it back I found winlogon.exe was replacing the file with a backup from \windows\system32\dllcache

I replaced mshtml.dll in dllcache with the original off the cd
(expand mshtml.dl_ c:\windows\system32\dllcache\mshtml.dll) and then copied it to c:\windows\system32 just to make sure. (although you could probably just delete it and it would replace itself.

I'm thinking the file replacing itself is a function of windows xp and I don't think winlogon is infected... but I'll follow up with that later. This fixed the problem.

P.S. I also found files with random file names like SDFHHGEL.EXE and GLEGSHGL.EXE etc in c:\windows. I'm not sure if they're related, but I know they're not supposed to be there and I deleted those as well.

Good luck guys. :)

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From: Chris on 05/18/2003
Faulting application iexplore.exe, version 6.0.2800.1106, faulting module mshtml.dll, version 6.0.2800.1106, fault address 0x000ddead.

I have replaced the mshtml.dll file and it fixed it temporarily, then it started happening again. I ran every repair known to God and man. I have xp pro sp1 with all patches.

I did noticed that when I disabled Norton that it appeared to go away until I rebooted my computer. I cannot find any issues with Norton and IE 6.

I did just kill my page file, and I know it's not the memory sticks themselves because this was happening before I just replaced them all.

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From: Surjadi on 04/09/2003
Hi Lulla,

I also have the same problem with IE 6. Its really frustating.

I am using Windows XP Prof. This persistent problem made me doubt whether it is XP Prof that sucks ?!

Did you manage to solve your problems ? If so how ?

Please kindly help me by sending an email to surjadi@singnet.com.sg

Thanks

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From: Justin on 02/05/2003
This is a memory error code 0xc0000005. Depending on what type of memory config you have; you could have a bad stick of ram.

Another solution is that your page file is corrupt. Try turning off the page fie and see if that works. Then open the case and try different physical memory combinations.

Hope this helps.

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From: lulla on 01/04/2003
oops forgot to mention I am running XP Home ....
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