However, take a look at this link. There are a few options to try depending on your user level. If you are new to the computer or laptops with a touchpad, you might have just moved the toolbar out of view by accident.

http://www.mvps.org/word/FAQs/AppErrors/MissingMenusEtc.htm

You can try deleteing the Normal.dot file to rebuild your template (toolbars are usually associated with the Normal.dot template).

Hope this points you in the right direction