From: Rob2469 on 06/09/2000
PENTIUM III 500MHz 128Mb SRAM Win98
My system is 1 year old this JUL. It has worked perfectly until a month ago. Norton Utility intercepted 'File Opem Message Window" with file corrupted, will cause crash if continue. Norton WinDr found Winword.exe crashed when opeNed. I uninstalled Word97 then rebooted, no luck. I ran MS sfc util, it found USER.exe corupted, I inserted the Win98 disk and sfc replaced that file, no luck. I ran Norton DiskDr, no bad sectors detected. I ran Norton disk defrag util no luck. When I run Norton WinDr now I get missing Hypertrm.dll file. I don't even use Hyper terminal prog. MS sfc finds nothing. All my other files open fine. MS programs, graphics, internet, voice recognition. Even WORDPAD. My computer company tells me I must reinstall WIN98. What a horrible idea. I'm a quadriplegic and backing up a 3Gigs of scaned images is not an option. What can I do?
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--- Replies to this Problem ---
From: gado on 10/29/2000
: PENTIUM 233 32Mb RAM Win98
: My system is 3 year old this JUL. when i open my documen made with word97 it show me a close window with this massage "this program has performed an illegal operation and will be shutdown"??
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From: Pierce on 06/11/2000
Dear Rob you might want to check the size of the Word
template file. Each time you start up word it uses a file named normal.dot and it should 27KB in size. If, it is not then it is corrupted. Close out of Word and find the file and delete it. Then restart Word and it will look for this template file and if can't find it Word will recreate a clean new one and the size will be 27KB. I am in the support business and I see this problem often (corrupted Word template file.....macro virus). You might want to investigate how it got corrupted. The other thing that you can do is delete all of the temp internet files from Internet Explorer and the Netscape cache files and then ran scandisk and defrag and see if this cleans up you problem. If, need be I can reached at pwardd22@xoommail.com: PENTIUM III 500MHz 128Mb SRAM Win98
: My system is 1 year old this JUL. It has worked perfectly until a month ago. Norton Utility intercepted 'File Opem Message Window" with file corrupted, will cause crash if continue. Norton WinDr found Winword.exe crashed when opeNed. I uninstalled Word97 then rebooted, no luck. I ran MS sfc util, it found USER.exe corupted, I inserted the Win98 disk and sfc replaced that file, no luck. I ran Norton DiskDr, no bad sectors detected. I ran Norton disk defrag util no luck. When I run Norton WinDr now I get missing Hypertrm.dll file. I don't even use Hyper terminal prog. MS sfc finds nothing. All my other files open fine. MS programs, graphics, internet, voice recognition. Even WORDPAD. My computer company tells me I must reinstall WIN98. What a horrible idea. I'm a quadriplegic and backing up a 3Gigs of scaned images is not an option. What can I do?
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Delete: 0
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