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 Missing Pstprx.dll file Post a Reply  
From: Joy on 08/30/2001
I'm missing pstprx.dll file to run Microsoft Outlook,
where can I get it, and where does it go?

Thanks.

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--- Replies to this Problem ---
From: Peter on 02/28/2010
I have been receiving the "MAPI was unable to loand the information service PSTPRX.DLL" message when trying to start Outlook 2002. (I'm using Windows 2000.) I went to the Microsoft site and ran their Update program which insured that I have SP3 for Office XP, since that's the version of Office XP I had installed. The problem persists.
Then I tried the simple solution of deleting all the Mail profiles and creating a new one. That eliminates that problem and allows Outlook to start and then I can receive email, but can't send it. The solution to that is that I need to specify a differnet port and check a box indicating that for outgoing mail, my server requires authentication. These settings are found on the Advanced settings of the Internet E-mail Settings form that I get to using Tools/E-mail accounts from Outlook (or get to via the Control Panel/Mail icon). The problem is, that the E-mail Accounts display where I go to edit Internet E-mail Settings (POP3) does not display the "More" button to get the the Advanced tab. The bottom and right hand sides of this form are cut off, and there is no way to enlarge the form to get to them.
Has anyone else experienced this, and do you know of a solution?
Thanks.
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From: Otto on 02/01/2010
Thank you Sarah, I applied your fix and it worked.
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From: greg in tx on 06/09/2009
I fixed my missing pstprx.dll by going to CONTROLE PANEL, MAIL, SHOW PROFILE, then I REMOVED all the Profiles. I then closed all the control panel windows and went back to open OUTLOOK and it prompted me to create a Mail Profile. Its as easy as creating a name and setting up my mail account. Mine worked fine after that. I had already tried every update and reinstall, wasted a lot of time. Hope it works for you.
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From: robert on 10/06/2008
sarah- you are a doll this has been driving me nuts and now its gone
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From: Brett on 11/06/2007
Yes, as stated above, you need to recreate your mailbox - it worked for me. See this link:

http://support.microsoft.com/kb/293058

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From: Sarah on 07/30/2007
If you get the following error message
"Unable to open your default e-mail folders. The .DLL file for the information service could not be found. MAPI was unable to load the information service PSTPRX.DLL.

Be sure the service pack is correctly installed and configured." I had to install XP service pack 3.

Now close Outlook and right click on the Outlook icon on your desktop.

Choose Properties> Show Profiles> In the Always use this profile box select Default Outlook Settings from the drop down list or if you do not have Default Outlook Settings option, choose York IMAP service. To my case I created my profile when I was installing my pocket PC so this corrupted with the other one. So select always use this profile (the one you created).

This should solve the problem…if not check your registry key to see if it is correct

Start>run> regedit> Hkey_local_machine/software/micrososft_office/9.0/outlook/setup right click mailsupport should have internetmail-0 or workgroup 1

But do not change anything on key registry if you don’t know what you are doing. If those numbers are not correct try to look for solution from there. Changing anything on key registry might let you reinstall the OS again and you will loose all your data in your hard drive

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From: Martin on 01/07/2007
you need to recreate your mail account to fix this

Control Panel>Mail

delete profiles that are there and recreate your email setup

OL will now work

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From: Thomas on 05/19/2006
I had to create an account and use this account in order to make Outlook XP work.

Follow the directions in this link regarding a new account; support.microsoft.com/support/kb/articles/Q293/0/58.ASP

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From: Ensign Pulver on 08/27/2003
If you get the following error message
"Unable to open your default e-mail folders. The .DLL file for the information service could not be found. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured."
•  Make sure Outlook is closed and right click on the Outlook icon on your desktop.
•  Choose Properties.
•  Click on Show Profiles...
•  In the Always use this profile box select Default Outlook Settings from the drop down list.
•  If you do not have Default Outlook Settings option, choose York IMAP service.
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From: Jeff on 03/20/2003
I too am missing this PSTPRX.DLL. and have yet to be able to figure it out. Any help would be appreciated.
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From: sara on 01/22/2003
State the full path of the file in this system
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From: patric on 09/03/2002

: I'm missing pstprx.dll file to run Microsoft Outlook,
: where can I get it, and where does it go?

: Thanks.


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From: Del on 08/23/2002


: : I'm missing pstprx.dll file to run Microsoft Outlook,
: : where can I get it, and where does it go?

: : Thanks.


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From: shoji on 08/15/2002

: I'm missing pstprx.dll file to run Microsoft Outlook,
: where can I get it, and where does it go?

: Thanks.


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From: George on 05/25/2002


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From: david on 03/25/2002


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From: chaim on 03/15/2002


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From: Nate on 03/11/2002


: : I'm missing pstprx.dll file to run Microsoft Outlook,
: : where can I get it, and where does it go?

: : Thanks.


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From: Frankie0465@hotmail.com on 03/06/2002

: WINDOWS 98 Outlook 97

: : I'm missing pstprx.dll file to run Microsoft Outlook,
: : where can I get it, and where does it go?

: : Thanks.


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From: Michael on 02/26/2002


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From: Michael on 02/26/2002


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: : : : : : I'm missing pstprx.dll file to run Microsoft Outlook,
: : : : : : where can I get it, and where does it go?

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From: Santiago on 02/05/2002
WINDOWS 98 Outlook 97

: I'm missing pstprx.dll file to run Microsoft Outlook,
: where can I get it, and where does it go?

: Thanks.


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From: Grant on 02/02/2002

windows 98, Microsoft Outlook 2000

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: : : : : : I'm missing pstprx.dll file to run Microsoft Outlook,
: : : : : : where can I get it, and where does it go?

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From: RAID on 01/21/2002

: I'm missing pstprx.dll file to run Microsoft Outlook,
: where can I get it, and where does it go?

: Thanks.


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From: RAID on 01/21/2002

: I'm missing pstprx.dll file to run Microsoft Outlook,
: where can I get it, and where does it go?

: Thanks.


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From: Sherrian on 01/17/2002


: : I'm missing pstprx.dll file to run Microsoft Outlook,
: : where can I get it, and where does it go?

Using 1st Mainboard Modom

: : Thanks.


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From: M on 01/15/2002


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: : : : : I'm missing pstprx.dll file to run Microsoft Outlook,
: : : : : where can I get it, and where does it go?

: : : : : Thanks.


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From: Rally on 01/13/2002


: : I'm missing pstprx.dll file to run Microsoft Outlook,
: : where can I get it, and where does it go?

: : Thanks.


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From: Rally on 01/13/2002


:
: : : I'm missing pstprx.dll file to run Microsoft Outlook,
: : : where can I get it, and where does it go?

: : : Thanks.


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From: Rally on 01/13/2002


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: : : : I'm missing pstprx.dll file to run Microsoft Outlook,
: : : : where can I get it, and where does it go?

: : : : Thanks.


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From: Rally on 01/13/2002


: : I'm missing pstprx.dll file to run Microsoft Outlook,
: : where can I get it, and where does it go?

: : Thanks.


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From: krisha on 01/07/2002


: : I'm missing pstprx.dll file to run Microsoft Outlook,
: : where can I get it, and where does it go?

: : Thanks.


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From: Tibi on 11/20/2001
Hi,

I've looking for this object too (2 h). If You check out the Microsoft site You will find the answer:

support.microsoft.com/support/kb/articles/Q293/0/58.ASP

This solution works for Office2K.

What You have to do?

1. Change the Mail Support Configuration to "Corporate Worgroup" in Outlook (Tools -> Options -> Mail Services tab. If You already have this selection then select the Internet Only and then select the CW.

2. After this define a Microsoft Fax service : Tools -> Services -> Add -> Microsoft Fax. Set up the service (most important is the modem)

After this You don't receive that f...ing error because the Outlook install the file.

You just have to set up properly Your Fax server and anything will be working just fine.

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From: naren on 11/17/2001

: I'm missing pstprx.dll file to run Microsoft Outlook,
: where can I get it, and where does it go?

: Thanks.


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From: naren on 11/17/2001

: I'm missing pstprx.dll file to run Microsoft Outlook,
: where can I get it, and where does it go?

: Thanks.


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From: hamma on 09/07/2001

Je manque le fichier de pstprx.dll pour exécuter des perspectives de Microsoft,
où puis-je les obtenir, et où disparaissent-elles?

Merci.


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